Admissions Coordinator

Creekside Post-Acute; San Jose (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Vision Insurance

401(k)

Life Insurance

Job summary

Creekside Post-Acute is seeking an Admissions Coordinator to manage the end-to-end admission process for new residents in our skilled nursing and post-acute setting.

You will coordinate with hospitals, families, and referral sources, verify demographics and insurance, and ensure compliance with HIPAA while maintaining exceptional customer service.

Qualifications

• Previous experience in Admissions, Intake, Patient Services, or a similar healthcare role is preferred.
• Experience in Skilled Nursing, Long-Term Care, Post-Acute Care, or healthcare setting is strongly preferred.
• Familiarity with Insurance verification and authorization processes is ideal.
• Knowledge of Electronic Medical Records (EMR) and healthcare information systems is beneficial.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills and attention to detail are required.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Professional and compassionate approach when working with residents and families is important.

Responsibilities

• Coordinate and oversee the admission process for new residents from referral through admission.
• Collect, review, and verify patient demographic, medical, and insurance information.
• Verify insurance eligibility, benefits, and coverage requirements.
• Communicate with hospitals, physicians, referral sources, residents, and family members regarding admissions.
• Coordinate with nursing and other departments to ensure preparation for each new admission.
• Maintain accurate admission records and documentation.
• Ensure required paperwork is obtained prior to and during admission.
• Respond to questions from residents and families in a professional manner.
• Maintain timely communication with referral sources regarding admission status.

Skills

Attention to detail

Professional communication

Customer service

Multitasking

HIPAA compliance awareness

Education

Healthcare Administration degree (preferred)

Tools

EMR systems

Job description

AtCreekside Post-Acute, we believe that every successful patient experience begins with a smooth, compassionate, and well-coordinated admission. Our team is dedicated to creating a welcoming environment where residents, families, and healthcare partners feel supported from the very beginning.

We are currently seeking adetail-oriented and compassionate Admissions Coordinator to join our team. This is an excellent opportunity for a healthcare professional who enjoys working with people, coordinating multiple priorities, and being an important part of the patient transition process.

Why Join Creekside Post-Acute?

At Creekside Post-Acute, you will be part of a team that valuescompassion, teamwork, communication, and quality care. Our Admissions Coordinator plays an important role in helping residents and their families navigate the admission process while ensuring that our clinical and administrative teams have the information they need to provide excellent care.

If you are organized, personable, and passionate about creating a positive experience for patients and families, we would love to have you join our team.

Position Overview

TheAdmissions Coordinator is responsible for coordinating and overseeing the admission process for new residents entering our skilled nursing and post-acute care setting.

This position serves as an important connection between prospective residents, families, referral sources, insurance providers, and our internal clinical and administrative teams. The ideal candidate is highly organized, professional, responsive, and comfortable managing sensitive patient information while maintaining a high level of customer service.

Key Responsibilities

• Coordinate and manage the admission process for new residents from referral through admission.
• Collect, review, and verify patient demographic, medical, and insurance information.
• Verify insurance eligibility, benefits, and coverage requirements.
• Communicate with hospitals, physicians, referral sources, residents, and family members regarding admissions.
• Coordinate with nursing and other departments to ensure appropriate preparation for each new admission.
• Maintain accurate and complete admission records and documentation.
• Ensure required paperwork and information are obtained prior to and during the admission process.
• Respond to questions and concerns from residents and families in a professional and compassionate manner.
• Maintain timely communication with referral sources regarding admission status and requirements.
• Work closely with the interdisciplinary team to support a smooth transition into the facility.
• Maintain confidentiality and comply with HIPAA and applicable healthcare regulations and facility policies.
• Assist with other admissions-related and administrative responsibilities as needed.

What We're Looking For

• Previous experience inAdmissions, Intake, Patient Services, or a similar healthcare role preferred.
• Experience inSkilled Nursing, Long-Term Care, Post-Acute Care, or a healthcare setting strongly preferred.
• Strong understanding of insurance verification and authorization processes.
• Familiarity withElectronic Medical Records (EMR) and healthcare information systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Professional, compassionate, and service-oriented approach when working with residents and families.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Healthcare Administration, Business Administration, or a related degree is a plus.

What We Offer

We believe in supporting our team members both professionally and personally. Our benefits may include:

• Paid Time Off (PTO)
• Medical Insurance
• Vision Insurance
• 401(k)
• Life Insurance

Join the Creekside Team

If you're looking for an opportunity where your organization, communication skills, and compassion can make a meaningful difference,Creekside Post-Acute would love to hear from you.

Join a team that works together to make every admission more welcoming, every transition smoother, and every resident feel cared for from day one.

Creekside Post-Acute is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics under applicable federal, state, or local law