Admissions Coordinator

sanfranciscocampusforjewishliving; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Professional growth

Inclusive community

Team-oriented environment

Meaningful work

Job summary

The San Francisco Campus for Jewish Living (SFCJL) is seeking an Admissions Coordinator to support admissions to the Jewish Home & Rehab Center. You will collaborate with acute-care hospitals and community partners to ensure smooth transitions between care settings and to help the organization meet census and revenue goals.

You will work under the Director of Admissions, facilitating patient throughput, processing admissions paperwork in the EMR, and coordinating with the interdisciplinary team

Qualifications

• Experience coordinating hospital-to-skilled-nursing transitions.
• Strong data entry and EMR proficiency.
• Ability to manage census goals and admissions throughput.

Responsibilities

• Assist census and throughput targets for LTC admissions.
• Process admissions paperwork and input into EMR.
• Coordinate communications with hospitals, Case Managers, and referral sources.
• Provide timely information via phone, email, and tours of units.
• Verify insurance benefits and authorizations; assist with Medicaid/SSI communication.
• Maintain waitlists and communicate move-ins to minimize vacancies.
• Prepare rooms and order DME for admissions; support interdisciplinary teams.

Skills

Communication

Customer service

Relationship-building

Attention to detail

EMR proficiency

Education

Bachelor's degree or equivalent

Tools

Allscripts

Curaspan

Referral Manager PRO

EMR systems

Job description

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.

WHY WORK WITH US

• Mission-driven nonprofit organization
• Competitive compensation and comprehensive benefits
• Meaningful work that positively impacts the lives of older adults every day
• Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)
• Supportive, team-oriented environment
• Opportunities for professional growth and development
• Collaborative leadership focused on enhancing the employee experience

POSITION SUMMARY

The Admissions Coordinator is responsible for supporting admissions to the Jewish Home & Rehab Center. The position works closely with acute-care hospitals and community stakeholders to ensure a safe transition between care settings for new residents, acting as a liaison between the Admissions team, the Community we serve, and the Home's Interdisciplinary teams.

The Admissions Coordinator will work closely with the Director of Admissions, playing an integral role in helping to achieve the organization's census goals, growth, and revenue objectives.

KEY RESPONSIBILITIES

• Assist in the management of LTC census and patient/resident 'throughput' with a focus on meeting/exceeding stated census goals and targets.
• Support the management of application throughput and data entry via different programs/modalities (EMR, Allscripts, Curaspan, Referral Manager PRO, Fax, Phone, Email, and LTC roster).
• Admitting short-term to LTC and LTC application process before patient arrives from hospital.
• Monitor and provide ongoing phone, email, and customer service support to the Admissions office for both Short-Term Care and Long-Term Care inquiries. Provide tours of units. Respond to inquiries and applicants in a timely manner.
• Communicate with Case Managers regarding the admission process and updates to ensure a smooth transition from Hospital care to a skilled nursing setting.
• Assess and review Long-Term Care applications for completion and appropriateness for potential admission. Communicate with applicants for follow-up until application is complete and determination for admission and/ or admission has been finalized.
• Works with "patient financial counselor" to complete financial review, insurance eligibility, and "assist" with Medi-Cal and SSI communication to prevent delays in admission.
• Works with social services/TCCs and LTC clinical team to process and assess clinicals and roommate compatibility.
• Manage waitlist.
• Manage and communicate move-ins to LTC quickly to avoid long-term vacancies.
• Perform room check to ensure room is prepared for admission & order DME as needed.
• Work with Clinical Liaisons to identify and follow up on clinical needs/requirements for admission and communicate to Interdisciplinary team as appropriate.
• Create and complete admissions paperwork for incoming admissions, input incoming admissions into EMR, take patient photograph, upload photo & appropriate documents to EMR.
• Look up, review, and verify insurance benefits/eligibility for potential patients/residents. Obtain authorizations as needed. Demonstrate understanding of contracted insurance providers, correctly input payer information into EMR, verify and save verification documents into Admissions drive.
• Establish and maintain significant professional relationships with referral sources, physicians, and other healthcare professionals to increase referrals.
• Represent JHRC in a professional manner in the community. Demonstrate patience, positive disposition, and enthusiasm with experience in customer service - "forward-facing" expectations, roles and responsibilities.
• Attend staff meetings and educational in-services as scheduled.
• Perform other duties as assigned (as they relate to the Admissions department). This includes cross-training and coverage for other positions within the department.
• In addition, may perform one or more of the following:
• Create admissions paperwork for all incoming admissions. This includes relevant payer information (patient responsibility form), as well as general information about the Home.
• Create name tags and information sheets for incoming admissions. Inf