Admissions Coordinator

Health Care Alliance North America; Asheville (NC); On-site; USD 32,000 - 39,000; Full time

Job summary

Health Care Alliance North America in Asheville, NC is seeking an Admissions Coordinator to join our fast-paced admissions team. You will be the first point of contact for individuals seeking help with substance use disorders, providing information, guidance, and support throughout the admissions process.

The role requires weekend work and a compassionate, organized professional who can assess eligibility, verify insurance, coordinate transportation when needed, and maintain client

Qualifications

• Experience in a similar admissions role, preferably in substance abuse care.
• Understanding of treatment modalities and recovery processes.
• Excellent interpersonal and written/verbal communication skills.
• Strong organizational skills and attention to detail.
• Familiarity with insurance verification processes is advantageous.
• Ability to handle fast-paced environments and crises with composure.
• Non-judgmental approach to diverse populations.

Responsibilities

• Answer inquiries from individuals, families, and professionals via phone, email, or in person.
• Provide information about programs, services, policies, and recovery options.
• Conduct initial assessments to determine eligibility for admission.
• Guide clients through admissions, verify insurance, and arrange transportation if needed.
• Maintain confidentiality and comply with legal/ethical guidelines.
• Record interactions and document inquiries, assessments, and progress.
• Provide crisis intervention and support for urgent situations.
• Offer follow-up resources for those postponing or declining treatment.

Skills

Empathy

Strong communication

Organization

Insurance verification

Crisis awareness

Documentation

Job description

Description

JOB SUMMARY:

HCANA is seeking a high-energy and proactive professional to join our Admissions team. Admissions Coordinators play a crucial role in the organization by being the first point of contact for individuals seeking help and support for substance abuse issues. As an empathetic and knowledgeable professional, you will be responsible for providing information, guidance, and assistance to potential clients and their families throughout the admissions process. Your dedication to helping those in need will contribute to the overall mission of our organization, which is to provide comprehensive care and treatment to individuals struggling with substance abuse disorders.

The Admissions Coordinator position is fast-paced and requires weekend work. The ideal candidate is a self-motivated individual who brings contagious energy to our team, and is dedicated to going above and beyond to support prospective clients as they navigate their initial steps into treatment.

JOB DUTIES:

• Answer Inquiries: Respond to inquiries from individuals seeking help, family members, and other professionals via phone, email, or in-person meetings. Provide clear and accurate information in a supportive manner.
• Provide Information and Education: Offer comprehensive information about the facility's treatment programs, services, and policies to potential clients, families, and referring professionals. Educate them about the treatment options available and the recovery process.
• Conduct Initial Assessments: Conduct thorough and compassionate assessments of potential clients to determine their eligibility and appropriateness for admission to our treatment programs.
• Facilitate Admissions Process: Guide clients and their families through the admissions process, including verifying insurance coverage, obtaining necessary paperwork, and coordinating transportation to the facility if required.
• Maintain Confidentiality: Uphold strict confidentiality and adhere to all legal and ethical guidelines regarding the handling of client information.
• Record Keeping: Maintain accurate and up-to-date records of all interactions with potential clients and their families, documenting their inquiries, assessments, and progress throughout the admissions process.
• Crisis Intervention: Provide crisis intervention and support to individuals and their families who may be facing urgent or difficult situations related to substance abuse issues.
• Follow-up Support: Offer ongoing support to individuals who may have postponed or declined treatment, providing encouragement and resources for seeking help in the future.

Salary:

• $35,000 per year
• Performance-based bonus structure with the ability to make from $100 - 200k annually.

Requirements

QUALIFICATIONS:

• Previous experience in a similar role, preferably in a substance abuse treatment facility.
• Comprehensive understanding of substance abuse disorders, treatment modalities, and recovery processes.
• Strong interpersonal and communication skills with the ability to demonstrate empathy and compassion.
• Exceptional organizational skills and attention to detail for maintaining accurate records and managing the admissions process efficiently.
• Familiarity with insurance verification processes and related documentation is advantageous.
• Ability to work in a fast-paced environment, handle crisis situations, and adapt to changing priorities.
• Non-judgmental and open-minded approach to working with diverse populations.