Admissions Coordinator

Wingspan Care Group; Lorain (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health and Rx plans

Zero-cost health option

Wellness program

Generous PTO

100% parental leave

MSW tuition reduction at Case Western

403(b) retirement plan (with match)

Pet insurance

Life & long-term disability insurance

Employee Assistance Program

Continuing education support

Ancillary benefits (dental, vision, ?,

Job summary

Wingspan Care Group in Lorain, OH, is seeking an Admissions Coordinator to oversee Bellefaire JCB CME Intake operations and connect referrals to Wingspan’s CME services through the OhioRISE Initiative. The role reports to the Director of Lorain CME and focuses on smooth referral processing, care coordination, and interagency collaboration.

Ideal candidates bring at least 3 years in Patient Care or Mental Health, with strong organizational skills, client-focused communication, and ability to

Qualifications

• Minimum High School Diploma with 3 years’ experience.
• Strong clinical skills in systemic family therapy, crisis intervention, and substance abuse therapy.
• Excellent interpersonal and professional communication.
• Ability to work in a team and maintain confidentiality.

Responsibilities

• Create a welcoming, professional atmosphere in the office.
• Maintain client files per licensing and accreditation rules.
• Outreach to clients/families to engage in Care Coordination.
• Document all communications in the client chart.
• Schedule caseload and manage high priority cases.
• Represent the Agency with partner organizations.

Skills

Crisis intervention

Systemic family therapy

Family education

Behavioral interventions

Substance abuse therapy

Interpersonal communication

Professional & ethical conduct

Collaboration & teamwork

Problem-solving & decision-making

Education

Bachelor’s Degree preferred

High School Diploma with 3 years experience

Job description

SALARY & BENEFITS:

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.

SALARY & BENEFITS:

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.

Our offerings include:

• Comprehensive health and Rx plans, including a zero-cost option
• Wellness program including free preventative care
• Generous paid time off and holidays
• 100% paid parental leave for childbirth, adoption, and foster care, plus comprehensive fertility and IVF support
• 50% tuition reduction at Case Western Reserve University for the MSW program
• 403(b) retirement plan with an employer match
• Pet insurance
• Employer paid life insurance and long-term disability
• Employee Assistance Program
• Support for continuing education and credential renewal
• Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
• Flexible Spending Account for Health and Dependent Care

QUALIFICATIONS:

• Education: Bachelor’s Degree preferred. Minimum High School Diploma with a minimum of 3 years’ experience required.
• Licensure: None
• Skills/Competencies:
  • Strong clinical skills including expertise in systemic family therapy, crisis intervention, family education, behavioral interventions, and substance abuse therapy.
  • Core Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
  • Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
  • Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
  • Professional & Ethical Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; applies ethical concepts within scope of work and adheres to Agency policies and procedures.
  • Collaboration & Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
  • Problem-Solving & Decision-Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
• Experience: A minimum of 3 years of experience in Patient Care/Human Services/Mental Health.
• Experience working with children, adolescents and their families.

AGENCY SUMMARY:

Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.

JOB SUMMARY:

The Admissions Coordinator is responsible for the day-to-day operations of Bellefaire JCB's CME Intake Department, which ensures the all referrals for Care Coordination through the OhioRISE Initiative are connected to services with Wingspan’s CME. The Admissions Coordinator is supervised by the Director of Lorain CME.

JOB SUMMARY:

The Admissions Coordinator is responsible for the day-to-day operations of Bellefaire JCB's CME Intake Department, which ensures the all referrals for Care Coordination through the OhioRISE Initiative are connected to services with Wingspan’s CME. The Admissions Coordinator is supervised by the Director of Lorain CME.

ESSENTIAL DUTIES:

• Create a warm, welcoming, helpful and professional atmosphere in the office for all clients and staff.
• Responsible for creating and maintaining client files in accordance with licensing and accreditation rules. This includes opening new clients in the electronic health record and updating the system when changes of status occur to ensure consistency of database information in relation to individual client record.
• Responsible for initial outreach to clients/families to engage in Care Coordination Services.
• Document in client chart all communication and outreach efforts to engage in services.
• Assure that standards/regulations set by accrediting and/or licensing bodies are maintained by Intake staff.
• Assign/Schedule caseload to Intake Department staff and maintain a case load of high priority/special circumstances cases.
• Represent the Agency in the development or maintenance of relationships with other organizations including sister agencies, public agencies, managed care companies, insurance companies, funders and referral sources.
• Responsible special projects as assigned.

OTHER DUTIES:

• Attend scheduled staff meetings, supervision, and on-going training.
• All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards.
• Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
• Respect the privacy of clients and hold in confidence all information obtained during the client's treatment. All client-related documents should be handled in accordance with Agency guidelines on confidential material.
• Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
• Other duties as assigned by management.

Wingspan Care Group (Wingspan) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children's Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions. Wingspan is an Equal Opportunity Employer. Wingspan’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Wingspan also prohibits harassment of applicants or employees based on any of these protected categories.