Intake & Admissions Specialist

Applewood Centers; Cleveland (OH); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Health plans

Wellness program

PTO and holidays

Parental leave

MSW tuition assistance

403(b) retirement plan

Pet insurance

Life insurance & LTD

EAP

Education support

Dental/vision benefits

FSA

Job summary

Applewood Centers is seeking an Intake & Admissions Specialist to be the front door for families seeking community and office-based behavioral health services for children. This role offers a great opportunity to connect with families at the start of treatment and help them access services.

The position is office-based with some remote work flexibility and no productivity requirement. You will determine appropriate programs, manage referrals from providers, and complete in-person intake and

Qualifications

• Master's degree in Social Work, Counseling or related field.
• State of Ohio license in SW/Counseling or MFT; LPCC/LISW/LIMFT preferred.
• Experience with children and families in mental health settings.
• Strong clinical skills in assessments, crisis intervention, family therapy, and substance use therapy.
• Ability to relate to diverse backgrounds with strong communication skills.
• Initiative and independent judgment.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency with agency EHR and MS Office; knowledge of medical terminology and third-party billing preferred.

Responsibilities

• Cover intake phone line and intake email during office hours.
• Provide initial clinical review and determine appropriate program.
• Review clinical information and refer families to community resources as needed.
• Coordinate with other departments and external referrals to facilitate referrals.
• Manage admission waitlists and referrals; schedule initial appointments for Office Based Therapy.
• Assist with funding verification and eligibility with Medicaid, private insurers and local funders.
• Use EHR to open new clients, update information, schedule appointments and complete forms; track referrals in MS Office.
• Conduct in-person intake and assessments for new clients; complete intake paperwork and assessments as needed.
• Perform additional intake and assessment tasks as assigned by supervisor.

Skills

Ohio license

Communication

Education

Master's in Social Work

Job description

BENEFITS AND SALARY

The salary range is $50,000-52,000 with some work-from-home flexibility and open to full-time or part-time (minimum 24 hours) schedules. Please note that Friday availability is a requirement for this position.

At Applewood, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners.

Our offerings include:

• Comprehensive health and Rx plans, including a flat rate option.
• Wellness program including free preventative care
• Generous paid time off and holidays
• 100% paid parental leave for childbirth and adoption
• 50% tuition reduction at Case Western Reserve University for the MSW program
• 403(b) retirement plan with an employer match
• Pet insurance
• Employer paid life insurance and long-term disability
• Employee Assistance Program
• Support for continuing education and credential renewal
• Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
• Flexible Spending Account for Health and Dependent Care

QUALIFICATIONS

• A Master's Degree in Social Work, Counseling or related field
• A State of Ohio Social Work, Counseling or MFT License; an independent license (LPCC, LISW, or LIMFT) is preferred, but willing to consider LSW, LPC, or LMFT license with strong assessment experience.
• Experience with working with children and families in the mental health field, including with diagnosing and assessments
• Strong clinical skills including expertise in assessments, systemic family therapy, crisis intervention, family education, behavioral interventions and/or substance abuse therapy.
• Sensitivity in relating to persons of varying backgrounds and demonstrate ability to work with diverse groups of people possessing various strengths, aptitudes and abilities.
• Ability to perform job responsibilities with a high degree of initiative and independent judgment.
• Demonstrated oral and written communication skills and effective interpersonal skills.
• Practical and creative problem solving skills
• Proficiency in using Agency computer systems and software as required to perform essential job functions.
• Knowledge of medical terminology and third party billing concepts preferred.

AGENCY SUMMARY

Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotional and learning problems, we provide a continuum of care from outpatient counseling to residential treatment.

POSITION SUMMARY

We are seeking an Intake & Admissions Specialist to be the “front door” of the Agency to families seeking community and office based behavioral health services for their children at Applewood Centers. This is a great opportunity to connect with families at the beginning of the treatment process and help them get connected with and started in services. This is an office based position with some flexibility for remote work, and has no productivity requirement. As the Intake Specialist, you will help families determine the appropriate program to meet their child’s needs, and handle all referrals coming into the agency from providers and professionals in the community. Additionally, you will complete in person intake and assessments for a given number of new clients to help them get started with mental health services in the agency.

RESPONSIBILITIES

• Responsible for coverage of the Intake Phone line and Intake email during office hours
• Provide initial clinical review based on verbal screening over the phone, and determine the most appropriate Agency program to suit the client’s need
• Review clinical information on children referred to programming from both internal and outside referral sources to determine appropriateness and refer families out to other community resources as needed
• Coordinate and communicate with other agency departments and external referral sources to facilitate referrals to and from Applewood Centers
• Manage admission waitlists and referrals and schedule initial appointments for the Office Based Therapy department
• Work to ensure proper funding for clients, including with Medicaid, Private Insurance Companies and local, public funders, which includes verifying insurance on the computer, communication with private insurance companies, and assessment for eligibility with other funders
• Use the agency Electronic Health Record to open clients, update client information, schedule appointments, and complete forms. Also use Microsoft office to track referrals and wait lists.
• Complete in person intake and assessments for a given number of new clients, which can include administrative intake paperwork, mental health assessments, CANS assessments, and other assessments/paperwork as needed.
• Other tasks as assigned by supervisor as new intake and assessment related needs arise within the agency

Applewood Centers, Inc. (“Applewood”) is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotional and learning problems, we provide a continuum of care from outpatient counseling to residential treatment. Applewood is an Equal Opportunity Employer. Applewood’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Applewood also prohibits harassment of applicants or employees based on any of these protected categories.