Admissions Coordinator

Clean-Recovery-Centers-; Lake Magdalene (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Clean Recovery Centers in Florida is seeking an Admissions Coordinator to manage inquiry calls, screenings, and admissions. You will collaborate with clinical and administration teams to ensure smooth intake and compliant processes for new clients.

You will drive community outreach, verify demographic and financial information, and maintain records in the CRM while upholding confidentiality and compassionate client service.

Qualifications

• Experience in substance abuse, knowledge of 12 steps or customer service.
• Must be computer literate.
• No education required, on the job training is offered.

Responsibilities

• Answers inquiry calls efficiently and courteously within three rings.
• Answers any questions callers may have that are of a non-clinical nature; appropriately transfers calls if clinical issues arise.
• Appropriately completes inquiry call forms.
• Coordinates and schedules prospective client screenings.
• Coordinates and processes all admissions to the facility.
• Seeks medical approval for prospective clients that report a medical condition, seeks clinical approval for prospective clients that report a psychiatric condition.
• Responsible for obtaining demographic and financial information during inquiry calls.
• Forwards financial coverage information to billing department; verifying insurance information, as necessary.
• Maintains the Inquiry Call Board and follows up accordingly.
• Responsible for mailing program literature when requested.
• Ensures the clinical and financial screening criteria have been met prior to admission.
• Obtains necessary consents, identifications and financial documents needed to admit client into the program.
• Provides community awareness education and in-services on behalf of facility as assigned.

Skills

Customer Service

CRM Software

Microsoft Office

Communication Skills

Confidentiality

Education

No formal education required

Tools

Electronic Medical Record

CRM Software

Job description

POSITION: Admissions CoordinatorENTITY: Clean Recovery CentersRESPONSIBLE TO: Director of AdmissionsSUPERVISED BY: Director of AdmissionsPOSITION/INDIVIDUALS SUPERVISED: NoneINTERRELATIONSHIPS: Maintains open communication lines between potential admissions and facility staff members. Initiates and maintains contact with prospective clients, family members and significant others, and referral sources; as assigned by supervisor.STATUS: ExemptPOSITION PURPOSE: The Admission Coordinator is responsible for answering and responding to inquiry/intake calls, client screenings, admissions, and admission approval by appropriate staff to include CEO, supervisor, medical or clinical. This position is also responsible for with the admissions and facility staff to assure exceptional client and community satisfaction, and in developing and achieving community education and awareness goals.WORKPLACE ENVIRONMENT1. ENVIRONMENTAL CONDITIONS:Hours of work are structured in an eight (8) hour block but may be subject to irregular hours based on the facility’s needs and on call schedule.Employee is required to be able to drive.Position requires work in a temperature-controlled environment 80-90% of the time spent indoors or in an air-conditioned environment.Potential exposure to violent situations.Potential exposure to airborne/blood borne pathogens or other potentially infectious materials.2. MACHINES/EQUIPMENT/PROGRAMS USED:ComputerCalculatorFax/Copy/Scanner MachineTelephone SystemMicrosoft OfficeElectronic Medical Record3. PHYSICAL & MENTAL DEMANDS: See Attachment4. JOB CATEGORY STANDARD PRECAUTIONS: Category II- Routine tasks involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I task.5. PERSONAL PROTECTIVE EQUIPMENT: None6. POTENTIAL WORKPLACE HAZARDS: None7. POTENTIAL WORKPLACE VIOLENCE: Medium/High Risk PotentialSPECIFIC AREAS OF RESPONSIBILITY TO POSITION1. Answers inquiry calls efficiently and courteously within three rings.2. Answers any questions callers may have that are of a non-clinical nature; appropriately transfers calls if clinical issues arise.3. Appropriately completes inquiry call forms.4. Coordinates and schedules prospective client screenings.5. Coordinates and processes all admissions to the facility.6. Seeks medical approval for prospective clients that report a medical condition, seeks clinical approval for prospective clients that report a psychiatric condition.7. Responsible for obtaining demographic and financial information during inquiry calls.8. Forwards financial coverage information to billing department; verifying insurance information, as necessary.9. Maintains the Inquiry Call Board and follows up accordingly.10. Responsible for mailing program literature when requested.11. Ensures the clinical and financial screening criteria have been met prior to admission.12. Obtains necessary consents, identifications and financial documents needed to admit client into the program.13. Provides community awareness education and in-services on behalf of facility as assigned.14. Complies with facility policies and procedures.15. Participates in all staff meetings; responsible for obtaining information if not in attendance.16. Approaches clients/family members, significant others, and visitors with a respectful caring manner to convey a sense of concern and warmth.17. Maintains confidentiality of client information and records; and of facility proprietary, privileged, and/or confidential information.18. Daily CRM follow up on prospective clients.19. Communicates and problem solves via the chain of command.20. Delivers care in a non-judgmental and non-discriminatory manner, sensitive to client and staff diversity.21. Seeks corrective criticism and the ability to evaluate suggestions objectively.22. Report to work as assigned.23. Completes daily tasks as assigned and documents the delivery of all client services.24. Maintains acceptable overall attendance.25. Promotes a favorable/positive work atmosphere.26. Attends in-services and educational training as necessary and as assigned.27. Maintains updated competencies required to perform client assessments28. Seeks out learning experiences and incorporates new knowledge into practice.29. Maintains flexibility and adaptability to expected and unexpected changes in the work environment.30. Reports personal symptoms of suspected illness or contagious diseases to the Infection Control designee.31. Maintains safety of the physical environment.31. Performs all other tasks as assigned and being on call.POSITION REQUIREMENTS/QUALIFICATIONS1. EDUCATION: Experience in the field of substance abuse, knowledge of 12 steps or customer service. Must be computer literate. No education required, on the job training is offered.2. EXPERIENCE: A minimum of 1 year experience in substance abuse preferred, but not required.3. LICENSURE/CERTIFICATION: None4. SKILLS /ABILITIES/COMPETENCIES:Customer ServiceKnowledge of the Principles and Practices of the Substance Abuse IndustryAdheres to the facility ethics code.Knowledge of DCF guidelines.Knowledge of Joint Commission Standards relating to assessments and competencies.Competency will include:Suicide/Homicide assessmentTrauma – Abuse – NeglectMental Status assessmentVital signsUA testingEvaluation for symptoms/risks of needing Detox – seizure riskExperience with CRM SoftwareDemonstrates Proficiency in Communication & Written skills.Knowledge of State & Federal Statutes Regarding Client Confidentiality laws.Knowledge of Drug-Free WorkplaceKnowledge of Workplace Violence PreventionKnowledge of Corporate Integrity & Compliance5. GENERAL EDUCATIONAL DEVELOPMENT/TRAININGS: N/A6. APTITUDES/COMPETENCY EXAMS: N/A7. AGE SPECIFIC INDIVIDUALS SERVED/ RESPONSIBILITY: Adults8. OTHER QUALIFICATIONS:Familiar with community resourcesRelationships with other Treatment Centers9. EMPLOYEE CLASSIFICATION: ExemptOTHER AREAS1. SUPERVISION PROVIDED TO POSITION: Admissions Supervisor2. PERFORMANCE /PROFICIENCY STANDARDS: Performance standards are integrated within the position responsibilities. The principle functions of the position identified shall not be considered as a complete description of the all the work requirements and expectations that may be inherent in the position.3. REASON FOR JOB RESPONSIBILITY/FUNCTION: To staff Clean Recovery Centers Admissions Department