Admission Associate

Seaside HealthCare; Baton Rouge (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Seaside HealthCare in Baton Rouge, LA seeks an Admissions Associate to coordinate inquiry calls and admissions between referral sources and clinical staff. Monday–Friday, 8:00am–4:30pm, with a Bachelor's degree and 1+ year of related experience.

CPI/CPR certifications required; prior mental health setting preferred. The role emphasizes excellent telephone etiquette, organization, and timely completion of paperwork.

Qualifications

• Bachelor’s degree in related field; CPI and CPR certifications required to maintain.
• Experience in mental health or substance abuse setting preferred.

Responsibilities

• Assist Admissions Supervisor with admissions process and related coordination.
• Answer incoming inquiries via phone, fax, or mail and gather necessary information.
• Consult with professional staff regarding admission appropriateness and referrals.
• Verify/obtain financial arrangements with third-party payer coverage.
• Assist in arranging transportation from the facility.
• Coordinate communications with other departments involved in admissions.
• Complete all admissions paperwork and track inquiry dispositions.
• Establish and maintain referral communications; perform other duties as assigned.

Skills

Telephone etiquette

Organizational skills

Time management

Computer literate

Communication skills

Team player

Attention to detail

Stress management

Education

Bachelor's degree

Tools

MS Office

Job description

Position Summary:

The Admissions Associate assists with the admission of patients by coordinating inquiry calls and admissions between referral sources and clinical staff.

Shift: Monday-Friday 8:00am-4:30pm

Qualifications:

• Education: Bachelor's Degree

Years of Related Experience

• Minimum: 1 year of experience
• Preferred: 1-3 years of experience

Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable):

Education: Bachelor’s degree in related field. Will be required to maintain CPI and CPR certifications.

Work experience: Experience in a mental health or substance abuse treatment setting preferred.

Knowledge, Skills & Abilities:

Must have excellent telephone etiquette; excellent organizational and time management skills. Completes assignments accurately, in a timely manner, and within procedural guidelines. Organizes and prioritizes work. Must be computer literate.

Interpersonal Skills:

Must have strong communication skills (oral and written); positive people skills; team player; tact and cooperativeness; initiative; ability to handle fast-paced workload; ability to work in environment with frequent interruptions. Displays self-direction by seeking solutions to problems. Seeks out and offers new ideas for improving processes. Deals constructively with stress. Attention to detail required.

General Performance:

Displays willingness to help others. Uses appropriate customer etiquette, e.g., telephone, conversation, demeanor, etc. Takes directions well, accepts constructive criticism and responds accordingly. Respects customer’s, co-worker’s, and organization’s confidentiality. Follow policies/procedures such as appearance, dress, safety, appropriate patient/staff interactions, etc. Works positively with both internal and external customers. Is punctual in all aspects of work. Adheres to attendance policy.

Travel Requirements:

None.

Essential Job Duties

Assist Admission’s Supervisor with the admissions process:

• Answer incoming telephone inquiries.
• Gather necessary information from caller via fax, mail, phone, etc.
• Consult with professional staff regarding appropriateness of admission or suitable referral sources.
• Obtain/verify financial arrangements/third party payer coverage.
• Assist in arranging transportation from facility.
• Assist in communication with other departments regarding admissions.
• Complete all necessary paperwork involved with inquiry/admissions process.
• Assist Admissions Supervisor in compiling all inquiry calls to the facility and track the final disposition.
• Establishing and maintaining excellent referral communications.
• Assist with other duties as assigned/required.

Guidance Requirement: Indicate the degree to which the position is guided by the Supervisor/Manager:

Procedures well established. Few decisions made. Supervisor readily available as needed.

Physical Effort Requirement:

Physical Effort found in normal office environment.