Admissions Coordinator

Harboroaks; Germantown (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Harboroaks in Germantown, TN, seeks a professional to manage patient admission and registration, ensuring accurate data and clear communication with referrals and families.

The role handles greeting patients, reviewing admission criteria, scheduling assessments, data entry, and coordinating with transport and clinical teams to ensure smooth admissions and top-quality patient service.

Qualifications

• Bachelor’s degree required.
• 1+ year experience in healthcare admissions.
• Preferably in the mental health or substance abuse field.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Review admissions against approved criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Handle clerical duties: data entry, paperwork, phones.
• Coordinate with referral sources and transportation for patients.
• Ensure all patient information is received and appointments are made with the proper staff.

Skills

Healthcare admissions experience

Education

Bachelor’s degree

Job description

Overview

PURPOSE STATEMENT:

Responsible for the admission and or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
• Schedule assessments of voluntary patients.
• Respond promptly to inquiry calls.
• Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
• Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
• Assist prospective patients and significant others in seeking treatment.
• Assist Admission Counselor in registration of patient to the assigned program.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree required.
• One or more years’ experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.