Admissions Coordinator

State of South Dakota; Hot Springs (SD); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance option

11 paid holidays

Vacation and sick leave accrual

Dental insurance

Vision insurance

Retirement benefits

Job summary

State of South Dakota is seeking an Admissions Coordinator at the Michael J. Fitzmaurice Veterans Home in Hot Springs, SD. The role manages the admissions process, from intake to day-of-admission handoffs, with outreach to inform agencies of long-term care options for veterans and dependents.

The position requires strong customer service and communication skills, knowledge of long-term care processes, and proficiency with Microsoft 365. Onsite work with travel within the state may be required.

Qualifications

• Minimum qualifications include a high school diploma or equivalent.
• Customer service oriented with excellent verbal and written communication skills.
• Proficiency with Microsoft 365 suite of products.

Responsibilities

• Serve as the point of contact for applicants, families and referral sources guiding applicants through requirements and timelines.
• Receive and review applications for completeness; assist applicants in gathering required documentation and ensure accuracy prior to routing to the admissions team.
• Follow established timelines and process completed applications to Nursing, Business Office and Pharmacy; tracking acknowledgements and recommendations and keeping stakeholders informed.
• Administer prioritizations and waitlist processes consistent with veteran eligibility and statutory requirements maintaining accurate and current lists.
• Maintain and organize electronic applicant records and ensure retention in accordance with applicable policy and state statutes.
• Coordinate with Nursing, Social Services, Pharmacy and Business Office to ensure capacity, readiness and smooth day-of-admission handoffs.
• Contribute to ongoing process improvements.
• Conduct outreach to inform outside agencies about this facility being a long-term care option and to assist with the completion of required admissions documentation when necessary.

Skills

Customer service

Verbal communication

Written communication

Education

High school diploma

Tools

Microsoft 365

Job description

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE

Job ID: 36892

Agency: Department of Veterans Affairs - Michael J Fitzmaurice Veterans Home

Location: Hot Springs, SD

Salary: $ 23.56 to $29.00 - depending on qualifications and experience

Pay Grade: GH

Closing Date: Open Until Filled

This is a full-time position with the Department of Veterans Affairs. For more information on the Department of Veterans Affairs, please visit https://vetaffairs.sd.gov/ .

The Admissions Coordinator is the primary point of contact for prospective residents at the Michael J. Fitzmaurice State Veterans Home (MJFSVH). The Admissions Coordinator manages the admissions process which includes application intake, document and information gathering, interdepartmental coordination, applicant tours, applicant communication and outreach to inform and advise the public that the MJFSVH is a long-term care option for veterans and their eligible dependents.

Specific Duties Will Include

• Serve as the point of contact for applicants, families and referral sources guiding applicants through requirements and timelines.
• Receive and review applications for completeness; assist applicants in gathering required documentation and ensure accuracy prior to routing to the admissions team.
• Follow established timelines and process completed applications to Nursing, Business Office and Pharmacy; tracking acknowledgements and recommendations and keeping stakeholders informed.
• Administer prioritizations and waitlist processes consistent with veteran eligibility and statutory requirements maintaining accurate and current lists.
• Maintain and organize electronic applicant records and ensure retention in accordance with applicable policy and state statutes.
• Coordinate with Nursing, Social Services, Pharmacy and Business Office to ensure capacity, readiness and smooth day-of-admission handoffs.
• Contribute to ongoing process improvements.
• Conduct outreach to inform outside agencies about this facility being a long-term care option and to assist with the completion of required admissions documentation when necessary.

Minimum Qualifications

• high school diploma or equivalent;
• customer service oriented with excellent verbal and written communication skills;
• proficiency with Microsoft 365 suite of products.

Preferred Qualifications

• familiarity with long-term care setting and regulatory frameworks;
• experience in a long-term care setting;
• familiarity with Federal Department of Veterans Affairs, Medicaid, Medicare and private insurance benefits.

Knowledge of

• applicable state statutes for long-term care and the South Dakota Department of Veterans Affairs.

Skills

• organization and time management;
• interviewing and customer service;
• multi-department coordination;
• clear communication.

Abilities

• maintain strict accuracy under time constraints;
• prioritization of competing demands;
• adaptable.

Working Conditions And Physical Requirements

Onsite at MJFSVH in Hot Springs; travel may be required 25% to 50% of the time throughout the state and surrounding border states.

Computer and phone work with periods of standing/walking during applicant tours and day-of-admission activities.

Additional Requirements: Please attach a copy of your resume and a cover letter.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. Successful applicant(s) will undergo an abuse and neglect screening. Offers of employment are conditional upon successful completion of a drug screening.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

• The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits.
• This position is a member of Class A retirement under SDRS.

"An Equal Opportunity Employer"