Admissions Coordinator

Clear Destination Inc.; Honolulu (HI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Hale Ho Aloha is seeking an Admissions Coordinator to partner with the Director of Social Services to manage the resident flow, admissions process, and marketing for Hale Ho Aloha. You will conduct tours, respond to inquiries, and build relationships with hospitals, physicians, and referral sources to drive appropriate admissions and census growth.

Responsibilities include coordinating the admissions process, maintaining marketing materials, and upholding the organization’s mission and values

Qualifications

• High school diploma required; associate or bachelor's degree preferred in healthcare, social services, business, marketing, or communications.
• Experience in healthcare, admissions, social services, senior living, or customer service preferred.
• Strong verbal and written communication, organizational skills, and ability to build relationships.

Responsibilities

• Collaborate with directors and nursing to review admission inquiries and respond to referrals.
• Coordinate the admissions process from initial inquiry to admission with healthcare partners.
• Develop relationships with physicians, case managers, social workers, and referral sources to support referrals and census growth.
• Maintain marketing and admissions materials and uphold Hale Ho Aloha values.
• Promote resident satisfaction and ensure compassionate, high-quality care.

Skills

Verbal communication

Written communication

Organizational skills

Relationship building

Microsoft Office

Driver's license

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Summary of Position:

The Admissions Coordinator is responsible for working with the Director of Social Services to manage the resident flow, admissions process, and marketing process of Hale Ho Aloha. Responsibilities include presenting information regarding our services to potential residents and families that will result in the admission of appropriate residents. This includes giving tours, handling all admission inquiries, and maintaining a professional relationship with other facilities, hospitals, and other referral sources.

Essential Duties:

• Collaborate with the Director of Social Services and Nursing Department to review and assess admission inquiries, responding to referral sources in a timely manner.
• Coordinate the admissions process from initial inquiry through admission, working closely with Social Services, Nursing, residents, families, hospitals, physicians, case managers, and other referral partners.
• Develop and maintain professional relationships with physicians, case managers, social workers, discharge planners, and other healthcare partners to support referrals, admissions, and census growth.
• Maintain and update marketing, promotional, presentation, and admissions materials.
• Uphold the values of Hale Ho Aloha, ensuring the organization’s mission and vision are consistently reflected in all aspects of the admissions process.
• Collaborate with the Director of Social Services to promote resident satisfaction and ensure that residents and their families receive the highest quality of care in a compassionate, respectful environment that honors each resident’s needs and rights.
• Community involvement that promotes the Hale Ho Aloha brand and markets potential resident admissions

Requirements:

• High school diploma or equivalent required. Associate or bachelor’s degree in healthcare, social services, business, marketing, communications, or a related field preferred.
• Previous experience in healthcare, admissions, social services, senior living, or customer service experience preferred. Experience with patient/resident admissions, referrals, case management, discharge planning, or healthcare marketing is a plus.

• Strong verbal and written communication skills, organizational skills, and ability to build positive relationships with residents, families, healthcare professionals, and referral partners. Familiarity with medical terminology and Microsoft Office applications preferred.
• Must possess a valid driver’s license, reliable personal vehicle, and proof of current auto insurance to attend occasional off-site client visits and marketing events.