Admissions Specialist

White Sands Treatment Center of Tampa LLC; Deerfield Beach (FL); Híbrido; USD 60 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance (Medical, Dental, VIs

Paid Time Off – 3 Weeks PTO

Paid Holidays (7)

401(k) Retirement Plan

Life Insurance

Disability Insurance – Short-term and/

Employee Assistance Program (EAP)

Resumo da oferta

White Sands Treatment Center of Tampa LLC seeks a dependable Admission Specialist to guide prospective patients and families through the admissions process with empathy and professionalism. The role is full-time and hybrid, requiring weekend availability and an evening schedule in the Deerfield Beach, FL area.

The ideal candidate will have healthcare admissions experience or related field exposure, strong communication skills, and the ability to manage multiple leads while coordinating with

Qualificações

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to prioritize tasks and meet deadlines.
• Ability to work independently and as part of a team.

Responsabilidades

• Answer and manage incoming calls from prospective patients, families, referral sources, and other contacts.
• Build rapport quickly and communicate with empathy, professionalism, and confidence.
• Gather accurate information regarding a prospective patient's needs, treatment history, insurance, financial considerations, and admission circumstances.
• Educate prospective patients and families about available treatment programs, services, and the admissions process.
• Maintain consistent and timely follow-up with prospective patients and families throughout the decision-making process.
• Coordinate with internal clinical, medical, financial, and operational teams when determining appropriate admission options.
• Accurately document all calls, conversations, follow-up activity, and relevant patient information within company systems.
• Manage multiple leads and priorities simultaneously while ensuring no opportunities or follow-ups are missed.
• Assist with coordinating admission dates, transportation, arrival details, and other logistical needs when appropriate.
• Maintain professionalism and discretion when handling confidential and sensitive information.
• Meet established expectations for responsiveness, documentation, follow-up, call quality, and overall admissions performance.
• Participate in team meetings, training, and ongoing performance development

Conhecimentos

Phone communication

Rapport building

Organizational skills

Team collaboration

Formação académica

Healthcare admissions experience

Descrição da oferta de emprego

Description

We are seeking a dependable, personable, and highly organized (FULL-TIME/ HYBRID) Admission Specialist to join our Admissions team. This position plays an important role in helping prospective patients and their families navigate the admissions process while providing a professional, compassionate, and responsive experience from the initial conversation through admission. The ideal candidate is confident and engaging on the phone, able to build rapport quickly, and comfortable working in a fast-paced environment where strong communication, follow-up, documentation, and attention to detail are essential.

Experience in behavioral health, substance-use treatment, healthcare admissions, sales, or a call‑center environment is strongly preferred.

Responsibilities

• Answer and manage incoming calls from prospective patients, families, referral sources, and other contacts.


• Build rapport quickly and communicate with empathy, professionalism, and confidence.


• Gather accurate information regarding a prospective patient's needs, treatment history, insurance, financial considerations, and admission circumstances.


• Educate prospective patients and families about available treatment programs, services, and the admissions process.


• Maintain consistent and timely follow-up with prospective patients and families throughout the decision‑making process.


• Coordinate with internal clinical, medical, financial, and operational teams when determining appropriate admission options.


• Accurately document all calls, conversations, follow‑up activity, and relevant patient information within company systems.


• Manage multiple leads and priorities simultaneously while ensuring no opportunities or follow‑ups are missed.


• Assist with coordinating admission dates, transportation, arrival details, and other logistical needs when appropriate.


• Maintain professionalism and discretion when handling confidential and sensitive information.


• Meet established expectations for responsiveness, documentation, follow‑up, call quality, and overall admissions performance.


• Participate in team meetings, training, and ongoing performance development

Requirements

• High school diploma or equivalent required; healthcare-related experience preferred.


• Minimum of one (1) year of experience in healthcare admissions, behavioral health, substance abuse treatment, healthcare customer service, or a related field preferred.


• Administrative or office support experience preferred.


• Experience working in behavioral health, mental health, or substance use treatment settings strongly preferred.


• Strong written and verbal communication skills.


• Excellent organizational and time-management abilities.


• Ability to prioritize tasks and meet deadlines.


• Strong attention to detail and accuracy.


• Ability to maintain confidentiality and exercise sound judgment.


• Ability to work independently and as part of a team


• MUST work weekends

Schedule

• Evenings

Location

• Hybrid – Deerfield Beach, FL / Remote

Salary

• $60,000–$70,000 annually

Benefits

• Health Insurance (Medical, Dental, Vision)


• Paid Time Off (PTO) – 3 WEEKS PTO


• Paid Holidays (7)


• 401(k) Retirement Plan


• Life Insurance


• Disability Insurance – Short-term and/or Long-term


• Employee Assistance Program (EAP)