Admissions Coordinator

Newport Academy; Brooklyn Park (MN); On-site; USD 30,000 - 39,000; Full time

Job summary

Newport Academy in Minnesota is seeking an Admissions Coordinator to collect, organize, and provide information to prospective clients and families, ensuring a smooth admissions process. You will serve as a primary resource and liaison between clients, families, and internal teams, coordinating admissions communications and completing all required documentation with care and accuracy.

This role requires excellent organizational skills, compassionate communication, and the ability to adapt to

Qualifications

• High school diploma or equivalent required; Bachelor’s degree or two years of applicable experience in behavioral health preferred
• Ability to speak two or more languages
• Great communication skills to build rapport and navigate difficult conversations
• Detail oriented, professional, and able to stay calm under pressure
• Patient-first mindset to support young people and families with empathy and care
• Capacity to listen attentively and patiently to clients and families at a crucial moment

Responsibilities

• Providing excellent customer service and compassionate support to potential clients and family members
• Facilitating an easy and supported admissions process from first call through the entire experience
• Serving as a liaison between clients/families and Newport teams, coordinating internal admissions communications
• Completing all necessary admissions documentation in a timely manner
• Maintaining organization and flexibility, adapting to changing priorities throughout the day

Skills

Customer service

Communication

MS Office

Interpersonal skills

Multilingual

Active listening

Education

High school diploma

Bachelor’s degree

Experience in behavioral health

Tools

MS Office Suite

Outlook

Word

Excel

PowerPoint

Job description

What You’ll Do

The Admissions Coordinator is responsible for collecting, organizing, and providing information and serving as an effective resource for clients and families, ensuring a smooth and organized admissions process. This role includes:

• Providing excellent customer service and clear, accurate, and compassionate support to potential clients and family members who call us
• Facilitating an easy and supported process for clients and families, from the first call through their entire admissions experience
• Serving as a liaison and resource between clients/families and other Newport teams, including coordinating internal admissions communications
• Completing all necessary admissions documentation in a timely manner
• Maintaining a high level of organization and flexibility, including adapting to changing priorities throughout the day

What Makes You a Great Fit

• High school diploma or equivalent required; Bachelor’s degree or two (2) years of applicable experience in behavioral health field preferred
• Ability to speak two or more languages
• Great communication skills that allow you to build rapport, be diplomatic, and navigate difficult conversations
• Detail oriented, professional, and able to stay calm under pressure
• A patient-first mindset that inspires you to support young people and families with empathy and caring
• The capacity to listen attentively, actively, and patiently, knowing that you’re meeting clients and families at a difficult and crucial moment in their lives
• Proficiency with MS Office Suite, Outlook, Word, Excel, and PowerPoint

Compensation for this role ranges from $22.00-$28.00 per hour depending on education and experience.