National Outreach Manager

Boca Recovery Center; Boca Raton (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Disability Coverage

Paid Time Off

Continuing Education Opportunities

Job summary

A leading addiction treatment facility is seeking a National Outreach Manager to enhance referral relationships and patient placement processes. The ideal candidate will have a strong background in addiction treatment admissions and outreach, ensuring continuity of care while managing inbound and outbound patient transitions. This role emphasizes collaboration with various teams to provide high-quality patient care. Comprehensive benefits are included.

Qualifications

• Experience in admissions, outreach, or partnership management within healthcare or addiction treatment.
• Strong knowledge of the addiction treatment continuum of care.
• Proven ability to collaborate across multiple teams.

Responsibilities

• Oversee management of inbound referrals from external treatment centers.
• Coordinate outbound referrals for patients.
• Track patient stepdowns and transitions to lower care levels.

Skills

Excellent communication and relationship-building skills

Strong problem-solving abilities

Organizational skills

Attention to detail

Education

High School Diploma or GED

Associate degree

Tools

Salesforce

Job description

National Outreach Manager

Boca Recovery Center

Boca Recovery Center is seeking a National Outreach Manager to support our Outreach and Admissions teams by managing referral relationships, coordinating inbound and outbound patient placements, and ensuring continuity of care throughout the treatment process.

This role plays a key part in strengthening our national referral network while ensuring patients are connected to the appropriate level of care both within Boca Recovery Center and with trusted partner programs.

The ideal candidate will have experience in addiction treatment admissions, outreach, or partnership management, along with a strong understanding of the continuum of care in substance use treatment.

Key Responsibilities

Referral Management

• Oversee and support the management of inbound referrals from external treatment centers.
• Collaborate closely with the call center and admissions team to ensure timely follow-up and a smooth intake process.
• Maintain strong communication with referral partners to ensure high-quality coordination and patient care.

Outbound Referral Coordination

• Coordinate outbound referrals for patients who cannot be admitted due to capacity, insurance limitations, or clinical needs.
• Work with national referral partners to identify appropriate placements for patients.
• Serve as a primary point of contact for referral partners and referred clients during transitions of care.

Aftercare & Stepdown Coordination

• Track patient stepdowns following detox or residential treatment.
• Collaborate with clinical and facility teams to ensure appropriate transitions to lower levels of care such as PHP or IOP.
• Maintain accurate documentation of stepdowns and referral outcomes within Salesforce.

Reporting & Data Management

• Generate reports from Salesforce related to referral sources, trends, and partnership activity.
• Monitor referral conversion rates and identify opportunities for improvement.
• Maintain accurate and up-to-date referral and patient data within CRM systems.

Cross-Department Collaboration

• Work closely with the National Outreach team, Admissions leadership, and call center staff.
• Identify and resolve issues within the referral and admissions pipeline.
• Communicate trends, concerns, and partnership opportunities to leadership.

Qualifications

Education

• High School Diploma or GED required
• Associate degree preferred

Experience

• Experience in admissions, outreach, business development, or partnership management within healthcare or addiction treatment.
• Strong knowledge of the addiction treatment continuum of care, including detox, residential, and stepdown programs.
• Experience using Salesforce or similar CRM systems.

Skills

• Excellent communication and relationship-building skills
• Strong problem-solving and organizational abilities
• Ability to work cross-functionally with multiple teams
• Strong attention to detail and data accuracy

Boca Recovery Center offers a comprehensive benefits package, including:

• Health Insurance
• Retirement Plans
• Disability Coverage
• Paid Time Off
• Continuing Education & Professional Development Opportunities

Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.