Admissions Contact Center Specialist

Hallmark University; San Antonio (TX); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Hallmark University is seeking an Admissions Contact Center Specialist to be the first point of contact for prospective students. You will provide guidance through the admissions journey, share programs, and maintain a high level of customer service.

In this role, you will engage with diverse individuals, handle multi-channel inquiries, and collaborate with Admissions Professionals to move applicants forward.

Qualifications

• High School Diploma or GED required.
• Exceptional customer service skills.
• Strong attendance and reliability.
• Ability to work afternoons, evenings, and occasional Saturdays.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsabilités

• Connect with prospective students via phone, email, text, and other channels.
• Build excitement about Hallmark University programs and opportunities.
• Use approved scripts to create authentic, engaging conversations.
• Guide prospective students through the admissions process by routing them to Admissions Professionals.
• Listen, answer questions, and overcome objections with students' best interests in mind.
• Deliver an exceptional student experience through outstanding service.
• Maintain accurate records within the CRM system.
• Meet and exceed daily outreach and productivity goals.
• Collaborate with a supportive team to achieve enrollment targets.

Connaissances

Customer service

Communication

Active listening

Multitasking

Detail-oriented

Formation

High School Diploma or GED

Associate degree

Outils

CRM systems

Microsoft Office

Description du poste

Make an Impact. Inspire Futures. Change Lives.

Are you a people person who loves helping others achieve their goals? Do you thrive in a fast-paced environment where every conversation can make a difference?

At Hallmark University, we're looking for an enthusiastic and motivated Admissions Contact Center Specialist to be the first point of contact for prospective students who are ready to take the next step toward their future. In this role, you'll connect with individuals from all walks of life, share exciting educational opportunities, and help guide them on their journey toward higher education and career success.

This is more than a customer service role. It's an opportunity to be a trusted resource, a motivator, and part of a team that is transforming lives through education.

What You'll Do:

• Connect with prospective students through phone, email, text, and other communication channels.
• Build excitement about Hallmark University programs and educational opportunities.
• Use approved scripts and talking points while creating authentic and engaging conversations.
• Help prospective students move through the admissions process by connecting them with Admissions Professionals.
• Listen carefully, answer questions, and overcome objections while keeping each student's best interests at heart.
• Deliver an exceptional student experience through outstanding customer service.
• Maintain accurate and detailed records within CRM.
• Meet and exceed daily outreach and productivity goals.
• Collaborate with a supportive team that celebrates success and works together to achieve enrollment goals.

What Makes You a Great Fit:

• Loves talking with people and building relationships.
• Has strong communication and active listening skills.
• Thrives in a fast-paced, goal-oriented environment.
• Is organized, detail-oriented, and able to multitask.
• Enjoys solving problems and helping others succeed.
• Stays positive, motivated, and resilient.
• Works well independently and as part of a team.
• Is passionate about education and changing lives.

What You'll Bring:

Required Qualifications:

• High School Diploma or GED.
• Exceptional customer service skills.
• Strong attendance and reliability.
• Ability to work afternoons, evenings, and occasional Saturdays.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Preferred Qualifications:

• Associate degree from an accredited institution.
• Call center, sales, recruiting, or customer engagement experience.
• Bilingual (Spanish/English).
• Experience working with CRM systems.

Why You'll Love Working Here:

• Be part of an organization dedicated to student success.
• Make a meaningful impact on students' educational journeys.
• Work alongside passionate, supportive teammates.
• Gain valuable admissions, recruitment, and enrollment experience.
• Participate in Hallmark University's Character Program and help foster a culture built on integrity, excellence, and service.

Our Ideal Candidate:

You believe every conversation matters. You enjoy setting goals, connecting with people, and helping others discover opportunities they may never have imagined. Most importantly, you're excited about making a difference in students' lives every single day.