Admissions Concierge (Customer Experience)

SuperStaff; United States; Hybrid; USD 6,400 - 7,200; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

10% Night Differential

Laptop provided

Job summary

SuperStaff is seeking an Admissions Concierge to be the first point of contact for prospective families. You will manage inquiries, guide families from initial contact to campus visits, and maintain accurate data in the CRM.

The role emphasizes delivering an exceptional family experience, collaborating with Admissions and Parent Engagement teams, and supporting a smooth admissions journey in a fast-paced environment.

Qualifications

• Experience in a customer-facing role; hospitality is a plus.
• Strong written and verbal communication in English.
• Experience using CRM platforms (Microsoft Dynamics is an advantage).
• Bachelor’s degree preferred; familiarity with education, early childhood, or Montessori is a plus.

Responsibilities

• Respond promptly to inquiries via phone, email, WhatsApp, and social media and create a great first impression.
• Provide clear, accurate information to prospective parents and understand their needs.
• Maintain accurate records in Microsoft Dynamics CRM and update inquiry data for reporting.
• Collaborate with Admissions and Parent Engagement teams to meet enrollment goals.
• Assist parents in scheduling campus tours, trials, and events and coordinate with campus teams for a smooth visit.

Skills

Customer-facing experience

Microsoft Dynamics CRM

Strong English communication

Organized with attention to detail

Adaptable and proactive

Education

Bachelor’s degree preferred

Tools

Microsoft Dynamics

Job description

We are looking for a warm, personable, and detail-oriented Admissions Concierge to be the first point of contact for prospective families across our global network.

In this role, you will manage inbound inquiries and guide parents through their initial journey—from first contact to scheduling a campus visit.

As part of the Inquiries & Admissions team, you will play a key role in delivering an exceptional experience for families while ensuring accurate data tracking and continuous improvement of the admissions process.

If you’re passionate about education and thrive in a fast-paced, collaborative environment, we’d love to hear from you.

What You’ll Do

Create a Great First Impression

• Respond promptly to all inbound inquiries via phone, email, WhatsApp, and social media
• Provide clear, accurate, and helpful information to prospective parents
• Understand parent needs and concerns, and share insights with internal teams

Support Admissions & Data Management

• Maintain accurate records in Microsoft Dynamics CRM
• Track and update inquiry data to support reporting and analysis
• Collaborate with Admissions and Parent Engagement teams to meet enrollment goals

Guide Families Through the Journey

• Assist parents in scheduling campus tours, trials, and events
• Coordinate with campus teams to ensure a smooth visit experience

Team & Operational Support

• Assist with administrative tasks and ongoing projects

• Contribute to improving processes and overall parent experience

• Strong written and verbal communication skills in English

• Experience in a customer-facing role (hospitality experience is a plus)

• Experience using CRM platforms (Microsoft Dynamics is an advantage)

• Bachelor’s degree preferred

• Background or familiarity with education, early childhood, or Montessori is a plus

• Warm, approachable, and customer-focused

• Organized with strong attention to detail

• Adaptable, proactive, and solutions-driven

• Trustworthy with a high level of integrity

• Salary:36,000 - 40,500

• Schedule:Monday to Friday

• Site:Ayala, Makati / Clark, Pampanga (Work from home)

• Legal Benefits:
  HMO with 1 free dependent upon hire
  Life Insurance
  20 PTO credits annually
  10% Night Differential

• Annual Performance-Based Merit Increases and Employee Recognition

• Great Company Culture

• Career Growth and Learning

• A laptop will be provided by the company