Admissions Concierge & Care Center Liaison

Grants Wellness & Rehabilitation; Grants (NM); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

Dental insurance

Vision insurance

Paid time off

Competitive compensation

Job summary

Grants Wellness & Rehabilitation in Grants, NM is seeking a concierge/admission personnel to assist the admission leader with daily responsibilities including admissions guidelines, marketing programs, room preparation, tours and visits.

The role emphasizes professional presentation, patient/family communication, and accurate handling of inquiries, screening, and enrollment processes to support census and admissions goals.

Qualifications

• Experience in health care services, products or pharmaceuticals is desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral source to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from e-discharge system, or floor nurse at hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screen prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake).
• Uses clinical inventory to evaluate residents for admission; visits prospective residents in the hospital and makes assessment regarding suitability for admission; Contacts Social Services to verify eligibility; Contacts insurance companies to determine coverage; Meets with families to sign paperwork; Records information that identifies physician and resident, type of accommodation, insurance, and admission date.
• Inspects resident’s room prior to admission, active role in morning kick off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to determine satisfaction; follows up on complaints and problem solves with residents and staff.
• Other duties may change or be assigned at any time.

Skills

Healthcare experience

Professional image

Communication skills

Job description

Grants Wellness & Rehabilitation in Grants, NM is seeking a concierge/admission personnel to assist the admission leader with daily responsibilities including admissions guidelines, marketing programs, room preparation, tours and visits.

The role emphasizes professional presentation, patient/family communication, and accurate handling of inquiries, screening, and enrollment processes to support census and admissions goals.