ADMISSIONS & COMPLIANCE CASE MANAGER

ADP, Inc.; Rockford (IL); On-site; USD 59,237,000 - 81,278,000; Full time

Job summary

ADP, Inc. in Rockford is seeking an Admissions & Compliance Case Manager to oversee admissions, placement, and benefit enrollment while ensuring BALC, BQM, DCFS, and HCBS compliance.

The role involves coordinating admissions, reviewing intake, and supporting benefits applications. You will also assist with home licensing, documentation, and collaboration with the Community Support Team, ensuring readiness and compliance across services.

Qualifications

• Must be at least 21 years old with a clean driving record
• Exceptional written communication skills are required for accurate, professional documentation
• Reliable and consistent attendance is essential to meet operational and service needs
• Strong organizational and time management skills; able to prioritize tasks and meet deadlines
• Comfortable supporting individuals with complex behavioral and physical care needs in various settings
• Proficient in Microsoft 365 and capable of completing data entry on digital devices
• Must demonstrate alignment with and actively promote the organization’s mission and values

Responsibilities

• Coordinate timely admissions and maintain full service capacity
• Track discharge dates and notify guardians per policy
• Maintain and update an electronic waiting list with key candidate details
• Review intake packets and manage all steps of the intake process, including tours, trial visits, and admission decisions
• Ensure all admission requirements and documentation are completed on time
• Prepare living spaces for new admissions and coordinate Community Support Team meetings
• Send annual placement reminder letters to guardians of individuals in children’s group homes starting at age 18
• Apply for all eligible benefits (e.g., Medicaid, Social Security, LINK, ABLE accounts) for new individuals
• Support benefit renewals in collaboration with Administrative Support staff
• Review case files and conduct home walkthroughs to ensure compliance with BALC, BQM, DCFS, and HCBS standards
• Report and assist in resolving deficiencies
• Complete documentation for program licensure and renewals
• Manage initial and annual licensing processes for new and existing homes
• Procure necessary supplies and coordinate home readiness, including cleaning, repairs, and modifications

Job description

Job Title: Admissions & Compliance Case Manager (ACCM).

Pay:$24.50 per hour

Schedule:

The ACCM primarily works office hours (8:30 a.m.- 5:00 p.m.) but may be required to work evenings, weekends, and may travel for pre-admission observations in homes, schools, vocational settings, or residential placements. Holiday's off.

Position Summary:
The Admissions & Compliance Case Manager (ACCM) plays a key role in promoting Goldie Floberg's services to families, guardians, and referral sources - effectively serving as the agency's ambassador during the admissions process. This position is responsible for managing all aspects of admissions, ensuring timely placement and benefit enrollment, and maintaining compliance with BALC, BQM, DCFS, and HCBS standards. The ACCM helps match individuals with the appropriate services while effectively communicating the agency's values, capabilities, and commitment to quality care in a compelling and professional manner.

Job Requirements:

• Must be at least 21 years old with a clean driving record
• Exceptional written communication skills are required for accurate, professional documentation.
• Reliable and consistent attendance is essential to meet operational and service needs.
• Strong organizational and time management skills; able to prioritize tasks and meet deadlines.
• Comfortable supporting individuals with complex behavioral and physical care needs in various settings.
• Proficient in Microsoft 365 and capable of completing data entry on digital devices.
• Must demonstrate alignment with and actively promote the organization’s mission and values.

Job Duties:

Admissions

• Coordinate timely admissions and maintain full service capacity.
• Track discharge dates and notify guardians per policy.
• Maintain and update an electronic waiting list with key candidate details.
• Review intake packets and manage all steps of the intake process, including tours, trial visits, and admission decisions.
• Ensure all admission requirements and documentation are completed on time.
• Prepare living spaces for new admissions and coordinate Community Support Team meetings.
• Send annual placement reminder letters to guardians of individuals in children's group homes starting at age 18.

Social Benefits Administration

• Apply for all eligible benefits (e.g., Medicaid, Social Security, LINK, ABLE accounts) for new individuals.
• Support benefit renewals in collaboration with Administrative Support staff.

Regulatory Compliance

• Review case files and conduct home walkthroughs to ensure compliance with BALC, BQM, DCFS, and HCBS standards.
• Report and assist in resolving deficiencies.
• Complete documentation for program licensure and renewals.

Licensing of Homes

• Manage initial and annual licensing processes for new and existing homes.
• Procure necessary supplies and coordinate home readiness, including cleaning, repairs, and modifications.