Admissions & Care Coordinator - Mental Health

Acadia Healthcare; Fort Myers (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Acadia Healthcare in Fort Myers, FL seeks a clinical admissions professional to facilitate admissions, intake assessments, and utilization review to ensure the appropriate level of care and efficient payor authorization.

The role requires a Master's in social services or RN (preferred) with 1+ year in mental/behavioral health, FL licensure options (LCSW/LPC/LMFT), CPR and de-escalation training. This on-site position emphasizes patient safety, compassionate care, and timely communications.

Qualifications

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients is received prior to patient admission.
• Schedule and complete pre-admission assessments, consult with admitting physician and communicate disposition recommendations.
• Possess skill in preparing and maintaining appropriate medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, within payor guidelines.
• Admit the patient to the registration and accounting system; complete all forms.
• Demonstrate a positive, empathetic, professional attitude toward customers; meet patient needs and address complaints.
• Coordinate care for patients not admitted and arrange follow-up care and referrals.
• Demonstrate urgency related to patient safety and provide excellent customer service.
• Responsible for safety checks and supervision as noted or per guidelines.
• Perform other functions as assigned.

Skills

Therapeutic relationships

Customer service

Clinical communication

Patient safety focus

Care coordination

Education

Master's degree in social services field

RN preferred

Job description

Acadia Healthcare in Fort Myers, FL seeks a clinical admissions professional to facilitate admissions, intake assessments, and utilization review to ensure the appropriate level of care and efficient payor authorization.

The role requires a Master's in social services or RN (preferred) with 1+ year in mental/behavioral health, FL licensure options (LCSW/LPC/LMFT), CPR and de-escalation training. This on-site position emphasizes patient safety, compassionate care, and timely communications.