Admissions Call Center Specialist

University of North Dakota; Grand Forks (ND); On-site; USD 16,000 - 23,000; Part time

Job summary

The University of North Dakota is seeking part-time Call Center Representatives for the Admissions Call Center. This non-benefited role supports answering phone calls and emails, and helps greet and check-in visitors at the Admissions office.

UND students will handle data input, monitor emails, assist with front desk duties, and may participate in campus tours. 15-20 hours weekly, $14.00 hourly, on-site position.

Qualifications

• Excellent interpersonal communication skills.
• Basic computer knowledge and data entry ability.
• Ability to work as part of a diverse team.
• 2nd semester Freshman status (or above) with 2.5+ GPA.

Responsibilities

• Answer incoming phone calls and monitor emails in Admissions Call Center.
• Complete outgoing calls for specific call groups and data input.
• Assist visitors at the Admissions front desk and support office duties.
• Support tour guides when needed and adhere to professional standards.
• May have limited evening call center hours.

Skills

Interpersonal communication

Basic computer knowledge

Teamwork

Phone etiquette

Education

2nd semester Freshman status (or above)

Job description

Salary/Position Classification

• $14.00 hourly, Non-Exempt (Eligible for overtime)
• 15-20 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.
The Office of Admissions is looking for Call Center Representatives. Call Center Representatives will answer phone calls and emails in our Admissions Call Center. This position also helps greet and check-in visitors at the Admissions office front desk.

Duties & Responsibilities

• Answer incoming phone calls.
• Complete outgoing calls for specific call groups
• Monitor and respond to emails.
• Complete data input.
• Miscellaneous office duties such as scanning and printing as needed
• Assist with staffing the front desk to greet and check in campus visitors
• Serve as a model of excellence in professionalism and customer service as you represent the University of North Dakota
• Limited evening call center hours available
• Call Center Reps will be trained as tour guides, including driving tours, to help with tours on a limited basis, if needed.

Minimum Requirements

• Office Skills
  • Excellent interpersonal communication skills
  • Basic computer knowledge
  • Able to work as part of a diverse team.
  • Ability to sit at a desk for 1-4 hours and communicate via phone and email.
• Knowledge of UND and use of directory
• Requires 2nd semester Freshman status level (or above) and a 2.5+ GPA.
• Successful completion of a UND student conduct check.
• Applicants must be in good conduct standing with the University. Students may not be on conduct probation prior to or at the time of hire and during tenure of position. Placement on conduct probation is grounds for immediate dismissal. Applicants must sign a release for the Office of Student Rights & Responsibilities to verify this.
• Successful completion of criminal history records check.
• Ambassadors are required to follow the UND Student Code of Conduct, the Ambassadors Training Manual and the Ambassadors Dress Code.
• Valid driver’s license and ability to pass the driver’s training requirement.
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.