Admissions Call Center Agent 2nd Shift, Flexible Schedule

Hickorynet; Indianapolis (IN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401k

Dental insurance

Flexible schedule

Health insurance

PTO

Vision insurance

Career development

Mental health days

Holiday pay

Job summary

Hickory Recovery Network is seeking a Call Center Representative to be a pivotal member of the Admissions team. You will handle direct inbound calls, emails, and referrals to ensure timely conversion under supervision, communicating with Marketing, Medical & Clinical teams, and Utilization Review.

Some roles offer casual attire and shift differentials in a fast-paced residential treatment setting. Responsibilities include daily client engagement by phone, maintaining HIPAA compliance, and

Qualifications

• High School diploma or equivalency required.
• Ability to learn quickly, multi-task, and utilize effective communication skills.
• Positive demeanor and clear understanding of professional boundaries with clients.
• Ability to follow directives explicitly; intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
• Dependability and punctuality are essential to this role.

Responsibilities

• Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
• Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
• Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
• Minimum 1 year of employment as Call Center Representative I
• Not currently on any type of performance monitoring
• Maintains strict confidentiality of client information and records without exception.

Skills

Communication skills

Multitasking

Time management

Professional boundaries

Dependability

Punctuality

Education

High School diploma or equivalency

Job description

Hickory Recovery Network is seeking a Call Center Representative to be a pivotal member of the Admissions team. You will handle direct inbound calls, emails, and referrals to ensure timely conversion under supervision, communicating with Marketing, Medical & Clinical teams, and Utilization Review.

Some roles offer casual attire and shift differentials in a fast-paced residential treatment setting. Responsibilities include daily client engagement by phone, maintaining HIPAA compliance, and