Admissions Assistant - Full-Time Evenings

Southcoast Behavioral Health; Faunce Corner (MA); On-site; USD 31,000 - 34,000; Full time

Job summary

Southcoast Behavioral Health in Dartmouth, Massachusetts, is seeking a Full-Time Admissions Assistant to manage patient admissions and registrations. You will greet patients, handle paperwork, coordinate with insurance, and maintain accurate records.

The role requires strong customer service, attention to detail, and the ability to work under pressure. The 3:00 PM–11:30 PM shift offers competitive pay and a collaborative environment for adult and geriatric care.

Qualifications

• Bachelor’s degree preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.
• CPR certification required (training available on hire).
• First aid may be required depending on state or facility.

Responsibilities

• Greet and register new patients and those transporting patients on arrival.
• Handle clerical duties including paperwork, data entry, and phone calls.
• Explain admission forms and notify clinical staff of patient arrival.
• Ensure timely completion of admission processes and distribute necessary paperwork.
• Coordinate with behavioral or medical staff for patient appointments.
• Maintain accurate medical records and registration data.
• Provide safe, empathetic, and professional patient interactions.
• Assist with patient safety, conduct basic safety checks, and document observations.
• Support transport coordination and assist with incident follow-up paperwork.

Skills

Customer service

Data entry

Communication

Education

Bachelor’s degree preferred

Social Services background a plus

Tools

CPR certification

Job description

Overview

Join the transformative Southcoast Behavioral Health team as a Full-Time Admissions Assistant and be part of a difference-making journey every day!

Schedule: FT, 3p-11:30p

Pay Range: $22.50-$24.50/hr

We are seeking a Part-Time Admissions Assistant to be responsible for the admission and registration of incoming patients.

Southcoast Behavioral Health, located in Dartmouth, Massachusetts, is a premier mental health treatment center with 192 beds. We serve pediatric, adolescent, adult, and geriatric patients, as well as adults with co-occurring mental health and substance use disorders.

PURPOSE STATEMENT:

Responsible for providing personal care services to patients at the facility under the direction of clinical or nursing leadership. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.
• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers always.
• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Ensure the well-being of patients and provide a positive, supportive, and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.
• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.
• Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.
• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
• May obtain patient's vital signs, height, and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
• Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.
• Recognize that patient safety is a top priority.
• Data Entry

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree is preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

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