Admissions Assistant - Full-Time Days

Southcoast Behavioral Health; Faunce Corner (MA); On-site; USD 31,000 - 34,000; Full time

Job summary

Southcoast Behavioral Health in Dartmouth, MA is hiring a Full-Time Admissions Assistant to handle patient admissions and registrations. You will greet patients, manage paperwork, enter data, coordinate with insurers, and escort patients to the correct area within the facility.

The role emphasizes empathy, patient safety, and excellent customer service, with a FT daytime schedule and a pay range of $22.50–$24.50 per hour.

Qualifications

• Bachelor’s degree preferred; Social Services field is a plus.
• One or more years’ experience in healthcare preferred.
• CPR and de-escalation certification required (training available upon hire).

Responsibilities

• Greet and register new patients and those transporting patients upon arrival.
• Perform clerical duties such as paperwork management, data entry, insurance claim liaison, and answering phones.
• Complete admission paperwork and explain forms before signing; escort patient and docs to appropriate location.
• Ensure timely admission process and distribute paperwork to notify staff of arrivals/transfers.
• Verify patient information, schedule appropriate appointments with behavioral or medical staff.
• Maintain patient safety and provide empathetic, professional customer service.
• Assist with incidents documentation and follow-up as required.
• May assist with patient transportation coordination when needed.

Skills

Customer service

Clerical duties

Data entry

Phone handling

Education

Bachelor’s degree preferred

Job description

Overview

Join the transformative Southcoast Behavioral Health team as a Full-Time Admissions Assistant and be part of a difference-making journey every day!

Schedule: FT Days

Pay Range: $22.50-$24.50/hr

We are seeking a Part-Time Admissions Assistant to be responsible for the admission and registration of incoming patients.

Southcoast Behavioral Health, located in Dartmouth, Massachusetts, is a premier mental health treatment center with 192 beds. We serve pediatric, adolescent, adult, and geriatric patients, as well as adults with co-occurring mental health and substance use disorders.

PURPOSE STATEMENT:

Responsible for providing personal care services to patients at the facility under the direction of clinical or nursing leadership. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Responsibilities

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.


• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.


• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.


• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.


• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.


• Demonstrate a positive, empathetic, and professional attitude toward customers always.


• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.


• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.


• Ensure the well-being of patients and provide a positive, supportive, and structured environment.


• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.


• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.


• Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.


• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.


• May obtain patient’s vital signs, height, and weight as assigned and document in the patient record.


• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.


• Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.


• Complete and maintain required documentation.


• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.


• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.


• Recognize that patient safety is a top priority.


• Data Entry

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree is preferred; Social Services field is a plus.


• One or more years’ experience in healthcare preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).


• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

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