Admissions Assistant

Coastal Care Management; Tinton Falls (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Holiday Pay

Paid Time Off

Job summary

Coastal Care Management in New Jersey seeks an Admissions Assistant to support the Administrator in managing resident flow, admissions and marketing for the facility. You will guide referrals, coordinate tours, complete admissions paperwork and ensure smooth transition from inquiry to admission.

The role focuses on maximizing resident satisfaction, census goals and profitability while maintaining compassionate service and collaboration with medical staff, families and referral sources.

Qualifications

• Minimum of three (3) years experience in a healthcare setting.
• Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.
• Computer literacy.

Responsibilities

• Respond to inquiries from referrers within one hour whenever possible.
• Meet census goals by coordinating resident flow with the interdisciplinary team.
• Ensure prompt response to phone, fax, and walk-in inquiries.
• Complete tour, application, and sales process with residents, families and referrers.
• Ensure proper completion, signing and distribution of paperwork.
• Prepare residents and families for admission and introduce to nursing staff.
• Communicate admission criteria to referral sources, residents and families.
• Gather and document resident data to aid appropriate placement.
• Maintain knowledge of Windsor Gardens Care Center services and community resources.
• Follow-up on inquiries not yet converted to admissions.
• Coordinate admissions, discharge and transfer meetings with staff.
• Maintain statistics on resident flow and marketing activity and report to corporate.
• Nurture referral relationships and develop referral base.
• Engage with physicians, social workers, and discharge planners to maximize referrals.
• Stay informed on services to assist in efficient use of facility and community settings.
• Provide updates on resident progress to referral sources as appropriate.
• Identify marketing opportunities with referral hospitals and physicians.
• Assist in long-range and short-term marketing plans.
• Coordinate presentations to hospitals, physicians, and referral sources.
• Work with Administrator to ensure resident satisfaction and respond to surveys.
• Adhere to safety, health, fire, and sanitation codes and participate in disaster plans.
• Ensure highest quality of service in a compassionate atmosphere.
• Perform other duties as requested.

Skills

Sales oriented

Communication skills

Customer service

Geriatric care awareness

Team player

Education

Healthcare experience (3+ years)

Postsecondary education in healthcare/marketing (2 years)

Computer literacy

Job description

Admissions Assistant

BENEFITS:

Medical, Dental & Vision Insurance

401K

Holiday Pay

Paid Time Off

POSITION SUMMARY:

The Assistant of Admissions assists the Administrator in managing the resident flow, admissions process and marketing program for the facility. Responsibilities include guiding marketing program for healthcare services that assures strong resident, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of facility profitability and census goals.

RESPONSIBILITIES/ACCOUNTABILITIES:

• Works with Administrator and back-up team to assess inquiries when necessary and respond to referrers within one hour whenever possible;

• Meets census goals by working with the facility’s interdisciplinary team and Network entities to coordinate resident flow into and through the nursing facility;

• Works to ensure immediate response to phone, fax, and walk-in inquiries and referrals;

• Completes tour, application, and sales process with residents, families and referrers;

• Ensures proper completion, signing and distribution of paperwork;

• Meets with family, residents and residents on day of admission and ensures appropriate preparation of room and introduction to nursing staff on unit;

• Communicates admission criteria to referral sources, residents and families;

• Ensures comprehensive gathering and documentation of resident data which will enhance appropriate placement within the facility;

• Maintains thorough knowledge of medical, social and financial information relating to Windsor Gardens Care Center;

• Conducts follow-up on all inquiries which have not yet been converted to admissions;

• Works with Administrator and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings;

• Maintains statistics indicating resident flow, pending and lost inquiries, denials, hospital discharges and marketing activity; submit to corporate office;

• Nurtures referral relationships through an aggressive, resident-oriented admissions process;

• Develops and maintains referral base;

• Works to initiate, nurture and maintain contacts with physicians, social workers, and discharge planners as valued residents to maximize referrals and facilitate admissions;

• Stays abreast of services available within the facility and through the community in order to serve as liaison with the facility to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of facility and alternate care setting within the community;

• Provides information to referral sources of resident’s progress as appropriate;

• Identify marketing opportunities for referring hospitals and physicians, as it relates to individual facility as well as facility clusters; work with Administrator to follow-up;

• Assists in the development and implementation of long-range and short-term marketing plans;

• Coordinates and participates in presentations about the facility or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources;

• Works with Administrator to ensure resident satisfaction and to assess/respond to resident satisfaction surveys;

• Concerns his/herself with the safety of all facility residents in order to minimize the potential for fire and accidents. Also, ensures that the facility adheres to the legal, safety, health, fire and sanitation codes by being familiar with his/her role in carrying out the facility’s fire, safety and disaster plans and by being familiar with current MSDS;

• Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights;

• Performs other duties as requested.

SPECIFIC EDUCATIONAL/ VOCATIONAL REQUIREMENTS:

• Minimum of three (3) years experience in a healthcare setting.

• Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.

• Computer literacy.

JOB SKILLS:

• Highly responsible individual capable of working independently.

• Strong resident service approach and sales oriented personality.

• Ability to work proficiently in a fast-paced, healthcare environment and interface with a variety of healthcare professionals.

• Demonstrate the ability to accurately complete and disseminate admissions paper flow.

• Empathetic and adept in dealing with a geriatric population and families in crisis.

• Ability to expedite the assessment and admissions process in an assertive manner consistent with Prospect Heights Care facility’s mission and philosophy.

• Basic computer skills.

• Provide annual verification of a negative TB skin test.

PERFORMS RELATED DUTIES:

• Interacts with residents, families, visitors and employees.

• Carries out other tasks as requested in situations where hands on intervention/participation may be required.