Admissions Coordinator

Creekside Center for Rehabilitation and Healing; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Creekside Center for Rehabilitation and Healing is seeking an Admissions Coordinator to manage the admissions process for new and returning residents from hospitals, homes, and other care settings. The role includes coordinating with departments, completing pre-admission assessments, and supporting marketing efforts to promote care options.

The position requires strong organizational, interpersonal, and planning skills, with knowledge of discharge planning and relevant regulations.

Qualifications

• High school diploma required.
• Business or marketing training preferred.
• Knowledge of hospital discharge planning and related regulations.

Responsibilities

• Coordinate admissions for new and returning residents from various sources.
• Inform and coordinate with departments for admissions, scheduling, and documentation.
• Conduct tours for prospective residents and families.
• Complete pre-admission assessments and present for evaluation.
• Maintain communication with hospital social workers and discharge planners.
• Prepare admissions packets and obtain necessary signatures and forms.
• Manage census data and monthly reports for administration.
• Assist with marketing efforts to promote facility admissions.
• Attend meetings and collaborate with hospital and community partners.
• Serve as weekend supervisor as part of department rotation.

Skills

Interpersonal skills

Organizational skills

Marketing knowledge

Education

High school diploma

Job description

JOB DESCRIPTION

ADMISSIONS COORDINATOR

DEPARTMENT: ADMISSIONS

JOB SUMMARY:

The primary purpose of this position is to coordinate the admissions of new and returning residents from home, hospital, or other health care settings and to maintain the facility at its maximum capacity. The position also entails a marketing component to hospitals and other potential clientele for the purpose of promoting long term, transitional, and exceptional care offered by the facility.

QUALIFICATIONS:

• 1. A high school diploma.
• 2. Some business and marketing training is also preferred.

JOB REQUIREMENTS:

• 1. Must be physically and mentally capable of performing routine job duties.
• 2. Be personable with residents, families, and staff in a professional and cooperative manner.
• 3. Must have compassion, tolerance, and understanding for the residents of the facility.
• 4. Good organizational, planning, and marketing skills.
• 5. Knowledge of hospital discharge planning and policies as it relates to the long term care population.
• 6. Knowledge of JCAHO, OBRA, IDPH, and HFS regulations relevant to admissions, discharges, and resident rights.

MAIN DUTIES:

• A. Support the facility’s philosophy of care and strive to achieve its goals and objectives.
• B. Receive all inquiries regarding prospective residents from health care facilities & private individuals to determine an admission date or to schedule an appointment.
• C. Conduct tours of the facility to prospective residents and/or family members.
• D. Complete the pre-admission assessment (inquiry) form and present information regarding a prospective resident to the Administrator and appropriate staff for evaluation to determine facility and medical appropriateness.
• E. Inform necessary departments of the arrival of new residents and coordinate the admission process as outlined in the facility policy.
• F. Complete the admissions packet and necessary documentation for every admission (regardless of source or payor status):
• a) obtain a DON, IDPH Form #2536, and OBRA Form for appropriate residents.
• b) secure deposit if applicable from resident or the responsible party.
• c) obtain signatures of resident and/or the responsible party on the contract and all other admission documents.
• d) complete Social Security representative payee applications for private, Public Aid and Public Aid Pending residents.
• e) determine Medicare eligibility, days remaining, and communicate pertinent information to the office staff.
• f) complete parts of the MDS form relevant to admissions.
• g) inform resident and family of Advanced Directives and Do Not Resuscitate orders.
• h) inform resident and family of rules of spousal impoverishment and prepaid funeral arrangements.
• I) obtain copy of Medicare, Social Security, insurance, and other cards.
• j) complete the Resident Admission Assessment Section of the MDS form upon admission, quarterly, annually and/or in cases of significant change.
• G. Submit statistical information regarding long term care inquiries and admissions to the Administrator on a monthly basis. Information also to be provided to consulting company as per policy.
• H. Coordinate long term admissions with area hospital case managers and social workers and submit to the Administrator for final approval.
• I. Complete daily census sheets for presentation at the admission meeting and monthly reports on census and resident sourcing for the Administrator.
• J. Facilitate daily admissions meetings and provide data regarding resident/family background, family involvement, resident behavior, payer status, etc. to staff in attendance and coordinate room changes as needed.
• K. Maintain communication with hospital social workers/discharge planners, families, and nursing staff to coordinate resident readmissions.
• L. Greet new resident and family upon admission.
• M. Obtain approval from the Administrator for all admissions, marketing strategies, and projects.
• N. Send sympathy cards to bereaved families.
• O. Maintain current data base regarding hospital social workers, discharge planners, case managers, and discharge formats.
• P. Maintain information of current community resources and assist families in securing needed services within the community.
• Q. Attend Continuity of Care meetings, public speaking events, and health fairs as needed with approval of the Administrator.
• R. Develop and maintain working relationships with hospital and senior center social workers, discharge planners, and case managers to stimulate referrals to general admission as well as monitor satisfaction of referring parties to the facility.
• S. Visit marketing group to area hospitals, complete quarterly marketing visits, and deliver monthly report to the Administrator.
• T. Work with Resident and Family in securing Public Aid approval for appropriate residents.
• U. Attend Medicare, Department Head, Marketing, Resident Council and Performance Improvement meetings and others as deemed appropriate.
• V. Act as a backup in any aspect of TCU admission, i.e. inquiry, assessment, admission packet, and family support.
• W. Maintain up-to-date knowledge of any changes in JCAHO, Federal, and State regulations, modify department policies to assure compliance, and in-service all effected personnel accordingly.
• X. Furnish information regarding residents only to authorized agencies or people.
• Y. Follow established fire, disaster, safety, infection control, and evacuation policies and procedures.
• Z. Perform other related duties as directed by the Administrator.
• AA. Work as weekend Supervisor as part of Department head monthly rotation.

An Equal Opportunity Employer