Hospice Sales / Liaison

United Future, Inc.; Denver (CO); On-site; USD 52,000 - 66,000; Full time

Job summary

United Future, Inc. is seeking an Admissions Coordinator to streamline resident admission processes in a Colorado long-term care setting. You will interview residents and families, provide facility tours, and prepare admission packets while ensuring compliance with relevant regulations and privacy rules.

The role includes managing room assignments and waiting lists, and supporting marketing outreach. You will work with administrators and department heads to ensure smooth admissions, accurate

Qualifications

• Bachelor's degree preferred; an associate's with related clinical experience will be considered.
• Two years' healthcare experience preferred.
• Knowledge of nursing facility administration regulations and reimbursement rules.

Responsibilities

• Interview residents, guardians and family members to obtain admission information and signatures.
• Provide tours of the facility to residents, families and community referrals.
• Prepare admission information packets and collect admission paperwork.
• Admit residents per policies and maintain resident records and room assignments.
• Explain room rates, billing procedures, and resident care policies.
• Maintain a resident waiting list and track admissions in systems.
• Collaborate with the Admission Support Team and Marketing on outreach.
• Monitor customer satisfaction and interact with residents, families and staff.
• Perform other duties as assigned.

Skills

Hospital marketing

Regulatory knowledge

Office software

Education

Bachelor's degree preferred

Associate's degree with related clinical experience

Tools

Computer systems

Job description

The primary responsibility of your job position is to obtain required information and admit residents in an efficient manner following the current federal, state and local standards, guidelines and regulations that govern long term care and assisted living facilities. You are entrusted to ensure that the highest degree of quality care can be provided to our residents at all times.

KEY RESPONSIBILITIES

• Working with residents and families on admissions 85% of time
• Interview residents, guardians, family members or responsible parties and obtain required admission information and signatures
• Give tours of the facility to all interested parties including residents, family members and community referrals sources and guests
• Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.)
• Collect, assemble, and check admission papers
• Admit residents in accordance with established policies and procedures
• Prepare identification records for residents
• Maintain a current listing of all residents and assigned room numbers
• Track inquiries, denials, rejections, admissions and related information into the appropriate programs
• Abstract information from records as authorized/required for insurance companies
• Review and explain to the resident, and /or guardian, room rates, billing procedures, guest privileges, resident care procedures, etc
• Maintain a resident waiting list
• Work with the Administrator to identify and develop an Admission Support Team, to include Administrator, department heads, etc
• Assist with implementation of the Marketing Plan tactics to include special events targeted at community education, establishing facility as the expert in skilled nursing, specialty programs, and rehabilitation care
• Monitor and evaluate customer satisfaction surveys
• Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors
• Perform all other duties, as assigned

SKILLS AND KNOWLEDGE

• Must be knowledgeable of reimbursement regulations and nursing practices and procedures, as well as laws, regulations, and guidelines pertaining to nursing facility administration
• Must have marketing experience in a hospital setting
• Must be knowledgeable of computer systems, system applications, and other office equipment

EDUCATION AND EXPERIENCE

• Education: A Bachelor's Degree from an accredited college/university is preferred, but will consider an Associate's Degree with related clinical experience
• Experience: Two (2) years' experience in a healthcare setting is preferred

JOB TRAINING

How long it usually takes to completely perform this job when the incumbent has the minimum knowledge, skills, abilities, work experience and/or education: up to 6 months

WORK ENVIRONMENT

• Works in all areas of the facility
• Moves intermittently during working hours
• Is subject to frequent interruptions
• Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances
• Is subject to hostile and emotionally upset residents, family members, etc
• Communicates with the maintenance personnel, nursing staff, and other department supervisors
• Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary
• Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
• Is subject to injury from falls, burns from equipment, odors, etc. Throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses
• May be subject to the handling of and exposure to hazardous chemicals

PHYSICAL AND SENSORY REQUIREMENT

• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility
• Must meet the general health requirements set forth by the policies of this facility, which includes a mental and physical examination
• Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met
• Must be able to push, pull, move, and /or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet
• May be necessary to assist in the evacuation of residents during emergency situations

OTHER

• This is a full-time position with benefits
• Must maintain a valid, unrestricted Colorado driver's license
• Classification: non-exempt
• No Agencies or Affiliations please!
• It must be understood that this job description in no way states or implies that these are the only duties you will be required to perform.
• The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled.