Admissions and Enrollment Specialist Assistant (Virginia Beach Campus)

Virginia Community Colleges; Virginia Beach (VA); On-site; USD 22,000 - 25,000; Part time

Job summary

Tidewater Community College’s Virginia Beach Campus is seeking an Admissions and Enrollment Specialist Assistant for 21 hours per week. The role supports applying, scheduling, records, and FERPA-related inquiries, working closely with the Office of Admissions and Enrollment.

Responsibilities include helping students in person, on the phone, and via email; processing transcripts; and assisting with campus events and tours to recruit prospective students.

Qualifications

• Experience in a college setting preferred.
• Strong customer service and communication skills.
• Ability to resolve enrollment and records issues with FERPA guidance.

Responsibilities

• Assist students with admissions and enrollment in person, by phone, and email.
• Provide information on applying, class scheduling, and transcripts.
• Support events and campus tours for recruitment.
• Maintain accurate records and assist with data changes in the SIS.
• Answer enrollment questions via walkups, email, and phone.

Skills

Customer service

Communication

Teamwork

Enrollment support

Peoplesoft

College experience

FERPA knowledge

Microsoft Excel

File & records management

Tools

PeopleSoft / SIS

Job description

Admissions and Enrollment Specialist Assistant (Virginia Beach Campus)

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Posting Summary

Working Title

Working Title Admissions and Enrollment Specialist Assistant (Virginia Beach Campus)

Role Title

Role Code

Role Code 29143-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 03

Position Number

Position Number 295W0251

Agency

Agency Tidewater Community College

Division

Division Tidewater Community College (Div)

Work Location

Hiring Range

Hiring Range $16.83 per hour, part time

Emergency/Essential Personnel No

EEO Category

EEO Category 6-Administrative Support

Full Time or Part Time

Full Time or Part Time Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

Part time -21 hours per week

Availability needed Monday- Friday

Tuesday- 2:00pm-6:00pm

Friday 12:00pm-5:00pm

Sensitive Position

Sensitive Position No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC ) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC . TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Admission and Enrollment Specialist Assistant’s main function is to support the office of Admissions and Enrollment on the Virginia Beach Campus. This position will provide information about Admissions and Enrollment and will assist students in person, on the phone and in email about applying to Tidewater Community College, scheduling classes and class availability, give general information about records and grades, third party contracts, cross registration, transcripts, verifications, admissions and domicile. Assist in recruitment related events and college campus tours.

The Primary duties for the Admissions and Enrollment Specialist Assistant include excellent customer service skills and provide knowledge of Admissions and Enrollment. Support problem solving issues regarding enrollment, grades, records, transcript request, enrollment verification request, cross registration, data changes, senior citizens, and FERPA forms.

The Admissions and Enrollment Specialist Assistant is responsible for maintaining the department’s workspace by ensuring that college forms and publications are accurate and up to date, the daily sorting and distributing mail, processing official college transcripts, verifications, data changes, enroll/drops and withdraws students using PeopleSoft/Oracle SIS system. Also researching, processing and removing negative and positive service indicators on student’s account.

The Admissions and Enrollment Specialist Assistant must scan and maintain student’s documents into a college wide database using Image-Now Imaging System. The Education Support Specialist will troubleshoot, answer enrollment, record and grade questions through student walkup, email and on the phone.

The Admissions and Enrollment Specialist Assistant will participate in outreach communication to potential and current students on enrollment. Advise and interprets VCCS , TCC , FERPA , state policies and procedures to students, parents, faculty, staff, and the general public. Greet incoming visitors, student, faculty and staff members at the welcome desk. Assist students with complete admissions and enrollment processes, paperwork and getting started in school.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Strong knowledge of effective customer service techniques.
• Ability to communicate effectively with diverse constitutes.
• Strong ability to work independently and cooperatively as a team member. Knowledge and skill in researching and resolving problems and issues with enrollment, records and grades.
• Knowledge of Peoplesoft or other SIS systems.
• Experience in a college setting.
• Ability to interpret and apply Virginia Community College ( VCCS ), Family Educational Rights and Privacy Act ( FERPA ), and college policies and procedures as they relate to student services.
• Demonstrate ability to use Microsoft Office Suite including Excel.
• Ability to organize and maintain files and records.

Additional Considerations

• Knowledge of ImageNow scanning system.
• Experienced in the Office of Admission and/or Enrollment experience
• Experience with student recruitment
• Community College experience

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees No

Required Travel

N/A

Posting Number

Posting Number WGE_3483P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 09/30/2026

Job Close Date

Job Close Date 10/15/2026

Open Until Filled No

Agency Website

Agency Website TCC.EDU

Contact Name

Contact Name Lizette White

Email

Email [e-mail]

Phone Number

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.