Admissions Ambassador (Phone Center)

Towson; Towson (MD); On-site; USD 14,000 - 28,000; Part time

Job summary

Towson University is seeking student employees for Fall 2026/Spring 2026 as Admissions Ambassadors. Freshmen are highly encouraged to apply. Must be available to work during regular business hours, (8am-4:30pm) and/or evening shifts (4pm-7pm).

Ambassadors assist our mission by serving as the first impression/contact for prospective students and families. They need knowledge of the Towson campus and community through academics, clubs, sports, and other involvement.

Qualifications

• TU Degree Seeking Student enrolled with a 2.75 GPA or higher.
• Experience in customer service and data entry.
• Positive, friendly, and energetic attitude.
• Ability to communicate information to different audiences (example: first generation families).
• Strong problem solving and analytical skills.
• Ability to think quickly and use available resources to assist customers.
• Ability to adapt to a changing environment and handle multiple priorities.

Responsibilities

• Phone Center Customer Service duties (70% of responsibilities).
• Sort mail and process transcripts and other application documents.
• Greet visitors and assist with campus geography.
• Respond to online inquiries using the online chat system.
• Represent the University with enthusiasm and in a positive light.
• Call Campaigns and Outreach via phone, mailings, social media or other methods.
• Data entry tasks: input data points for GPA and applications; update records.
• Respond to emails in the admissions inbox.

Skills

Phone Center Customer Service

Data entry

Customer service

Communication

Problem solving

Education

TU Degree Seeking Student enrolled with a 2.75 GPA or higher

Job description

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We are seeking student employees for Fall 2026/Spring 2026. Freshmen are highly encouraged to apply. Must be available to work duringregular business hours, (8am-4:30pm) and/or evening shifts (4pm-7pm).

University Admissions works to achieve enrollment goals by educating, recruiting, and selecting a qualified and diverse student body whose personal attributes and experiences demonstrate that they and Towson University will benefit by their enrollment. Admissions Ambassadors assist our mission by serving as the first impression/contact for prospective students and families. Ambassadors need to have working knowledge of the Towson campus and community through academics, clubs, sports, and other possible involvements.

*Students with Federal Work-Study (FWS) awards are strongly encouraged to apply.

Responsibilities:

• 70% of responsibilities: Phone Center Customer Service
• Sorting mail and processing transcripts and other application documents
• Greeting visitors and assisting with campus geography
• Responding to online inquiries using the online chat system
• Represent the University with enthusiasm and in a positive light
• 15% of responsibilities- Call Campaigns and Outreach
  • Assisting with outreach campaigns via phone, mailings, social media, or other communication methods
• 15% of responsibilities- Data Entry Tasks
  • Input data points for GPA, applications, and other databases
  • Update existing records with new data
• Respond to emails in the admissions inbox

Qualifications:

• TU Degree Seeking Student enrolled with a 2.75 GPA or higher
• Experience in customer serviceand data entry
• Positive, friendly, and energetic attitude
• Ability to communicate information to different audiences (example: first generation families)
• Strong problem solving and analytical skills
• Ability to think quickly and use available resources to assist customers
• Ability to adapt to a changing environment and handle multiple priorities

Terms of Employment:

• For Fall and Spring term: Work in our office at least 10 hours a week. Will receive no more than 20 hours per week. Additional hours may be available based on office needs.
• University Admission is open year-round; therefore, preference is given to students that can work over breaks, summer, and the winter semester.