Campus Admissions Ambassador: Outreach & Frontline Support

Towson; Towson (MD); On-site; USD 14,000 - 28,000; Part time

Job summary

Towson University is seeking student employees for Fall 2026/Spring 2026 as Admissions Ambassadors. Freshmen are highly encouraged to apply. Must be available to work during regular business hours, (8am-4:30pm) and/or evening shifts (4pm-7pm).

Ambassadors assist our mission by serving as the first impression/contact for prospective students and families. They need knowledge of the Towson campus and community through academics, clubs, sports, and other involvement.

Qualifications

• TU Degree Seeking Student enrolled with a 2.75 GPA or higher.
• Experience in customer service and data entry.
• Positive, friendly, and energetic attitude.
• Ability to communicate information to different audiences (example: first generation families).
• Strong problem solving and analytical skills.
• Ability to think quickly and use available resources to assist customers.
• Ability to adapt to a changing environment and handle multiple priorities.

Responsibilities

• Phone Center Customer Service duties (70% of responsibilities).
• Sort mail and process transcripts and other application documents.
• Greet visitors and assist with campus geography.
• Respond to online inquiries using the online chat system.
• Represent the University with enthusiasm and in a positive light.
• Call Campaigns and Outreach via phone, mailings, social media or other methods.
• Data entry tasks: input data points for GPA and applications; update records.
• Respond to emails in the admissions inbox.

Skills

Phone Center Customer Service

Data entry

Customer service

Communication

Problem solving

Education

TU Degree Seeking Student enrolled with a 2.75 GPA or higher

Job description

Towson University is seeking student employees for Fall 2026/Spring 2026 as Admissions Ambassadors. Freshmen are highly encouraged to apply. Must be available to work during regular business hours, (8am-4:30pm) and/or evening shifts (4pm-7pm).

Ambassadors assist our mission by serving as the first impression/contact for prospective students and families. They need knowledge of the Towson campus and community through academics, clubs, sports, and other involvement.