Admissions Advisor - Student Enrollment

Bryant & Stratton College; Town of Orchard Park (NY); On-site; USD 41,000 - 51,000; Full time

Job summary

Bryant & Stratton College in Orchard Park, NY is seeking an Online Admissions Advisor to recruit and retain online students through consultative, needs-based selling in a call center setting.

You will build long-term relationships across departments and with prospective students to boost lead conversion, enrollment, and retention, while accurately documenting all steps in the CRM and meeting admissions deadlines.

Qualifications

• Associate’s Degree is required.
• 1-2 years previous sales experience.
• Proficient with Microsoft Office and the Internet.
• Strong phone skills.

Responsibilities

• Meet and maintain conversion metrics dictated by projected budgetary enrollment.
• Interview and enroll qualified students through phone, email, chat, and other electronic communication methods.
• Collaborate with Financial Aid to coordinate enrollment activities and maintain a positive student experience.
• Provide excellent customer service to increase campus retention and graduation rates, and generate referrals.
• Prepare and maintain accurate records and ensure proper documentation in the CRM database.

Skills

Strong phone skills

Microsoft Office proficiency

CRM usage

Education

Associate’s Degree

Bachelor’s degree

Tools

CRM software

Job description

Our Online Admissions Advisors are responsible for the recruitment and retention of qualified online students through the demonstrated use of consultative needs - based selling in a call center environment. The Admissions Advisor is responsible for building long-term relationships both internally and externally with the specific intent of improving lead conversion, increasing enrollment, and maintaining desired retention rates.

Essential Duties and Responsibilities

1. Goals: Meet and maintain conversion metrics dictated by projected budgetary enrollment.
2. Sales-Driven Interview: Interview and enroll qualified students through phone, email, chat, and other electronic communication methods. Use effective probing to determine needs and deliver a value-based enrollment experience. Manage the enrollment process for each student ensuring admissions requirements are met, all proper paperwork is completed, and all deadlines are met for each term/start. Effectively communicate the admissions process to students.
3. Financial Aid Partnership: Facilitate interdepartmental communications with Financial Aid. Successfully collaborate with FA Partner to ensure coordination of all enrollment activities and maintain a positive student experience through meetings and electronic CRM communications.
4. Referral, Retention & Relationship Building: Provide excellent customer service and support services to the student to help increase campus retention and graduation rates. Demonstrate consistent and effective follow up. Contact potential students designated as Leadbank and Rollover. Secure referrals and generate leads from all internal and external sources (alumni, students, etc.).
5. Documentation: Prepare/maintain accurate records and ensure proper documentation in the CRM database. Complete all paperwork in a timely manner.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications

• Associate’s Degree is required
• 1-2 years previous sales experience
• Proficient with Microsoft Office and the Internet
• Strong phone skills

Preferred qualifications

• Bachelor’s degree
• Previous call center experience

Physical Demands and Work Environment

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position requires the use of computer technology/equipment.

Position requires the ability to receive information.

Position requires the ability to convey detailed and important instructions or ideas accurately.

Position Status

Non-exempt

Work Hours

Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To

Admissions Manager

Location

Orchard Park, NY

Starting Salary

$46,000 per year ($22.12 per hour).

This role is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Sales, customer service, administrative, student support