Admissions Advisor

Education Affiliates; Smyrna (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Education Affiliates Fortis Smyrna is seeking an Admissions Advisor to enroll qualified students into our programs. This role handles inbound and outbound calls, interviews and tours, and guides applicants through the admissions process, including gathering documents and scheduling appointments with financial aid.

The position requires strong communication, attention to detail, and ability to maintain enrollment standards while meeting campus productivity goals.

Qualifications

• Highest degree level the campus offers.
• Proficient in Microsoft Office applications and comfortable using a computer.
• Competent in using CRM systems and web-based platforms.
• Strong presentation, verbal, and written communication skills.
• Upbeat, professional, and a collaborative team player.
• Self-motivated with a strong work ethic and the ability to work independently.
• Highly dependable, adaptable, empathetic, and self-aware.
• Excellent time management and task prioritization skills; able to thrive in a fast-paced environment.
• Able to maintain a calm and professional demeanor, even under pressure.
• Willing and able to work flexible schedules—including day, evening, and weekend hours—as needed.
• Must be able to sit and work at a computer for extended periods of time.
• Prior experience in admissions or a sales-related role is required.
• Demonstrated ability to represent the organization in a professional manner.

Responsibilities

• Recruit qualified students for the school’s programs in a compliant and professional manner.
• Utilize company approved materials during the enrollment process.
• Conduct significant inbound and outbound calling efforts.
• Follow up on inquiries and no-show interviews.
• Interview and tour prospective students to assess needs and goals.
• Provide information on programs, entrance requirements, and the admissions process.
• Guide enrolled students through admissions testing and document gathering.
• Ensure enrollment standards per catalog and regulatory requirements.
• Follow up with non-progressing or cancelled students to resolve issues.
• Achieve productivity goals based on campus needs.
• Generate referrals and complete daily activity reports.
• Maintain confidentiality of all records and information.
• Attend work regularly and punctually.
• Perform other duties as assigned.

Skills

CRM systems

Microsoft Office

Verbal communication

Written communication

Time management

Independent work

Team player

Flexible schedules

Detail oriented

Sales experience

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

Position Summary:

The Admissions Advisor position is responsible for enrolling qualified students into the school’s programs. This includes taking inbound calls and making outbound calls to inquiring prospective students, following up consistently with inquiries, interviewing and touring as well as managing enrollment activity and paperwork, and properly completing student files.

Essential Duties and Responsibilities:

• This position is responsible for recruiting qualified students for the school’s programs in a compliant, appropriate, and professional manner. Under the direct supervision of the Director of Admissions.
• Utilize only company approved materials during the phone, interview, and enrollment process.
• Significant outbound and inbound calling efforts are an essential component of this role.
• Follow up on all inquiries who have not scheduled an appointment and inquires who did not show for their interview.
• Interview and tour with prospective students to determine their needs, interests, and motivations for attending school; understand their career goals and address any concerns that might prevent them from starting or completing their education; assist them with identifying the program that best matches their needs.
• Provide information to students on the school’s programs and entrance requirements, including the application process, policies, procedures, and documentation regarding the admissions requirements.
• Once the prospective student decides to enroll the Advisor will guide them through the admissions process, address questions, scheduling appointments for them to meet with financial aid and gathering the all the documents necessary to start school, and ensuring students completes the admissions testing.
• Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling qualified students who meet admissions requirements as published in the school’s catalog.
• Follow up with interviews who did not progress in the enrollment process or cancelled students to assist in resolving any issues and address concerns.
• Responsible for achieving productivity goals based on campus needs.
• Generate referrals.
• Complete daily activity reports.
• Maintain confidentiality of all business records and information.
• Regular and reliable attendance.
• Other duties as assigned.

Skills/Competencies/Qualifications:

• At minimum the candidate should have attained the highest degree level the campus offers.
• Proficient in Microsoft Office applications and comfortable using a personal/laptop computer and standard office equipment.
• Competent in using Customer Relationship Management (CRM) systems and web-based platforms.
• Strong presentation, verbal, and written communication skills.
• Upbeat, professional, and a collaborative team player.
• Self-motivated with a strong work ethic and the ability to work independently.
• Highly dependable, adaptable, empathetic, and self-aware.
• Excellent time management and task prioritization skills; able to thrive in a fast-paced and detail-oriented environment.
• Able to maintain a calm and professional demeanor, even under pressure or in stressful situations.
• Willing and able to work flexible schedules—including day, evening, and weekend hours—as needed to meet business needs.
• Must be able to sit and work at a computer for extended periods of time.
• Prior experience in admissions or a sales-related role is required.
• Demonstrated ability to represent the organization in a professional and courteous manner with students, staff, vendors, and external partners.

Classification: Nonexempt

Work Hours: Full Time- day, evening, and Saturday hours may be required

Travel: Minimal

Working Environment: Residential

Location

Fortis Smyrna