Admissions Advisor

Centered Health; Culver City (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Centered Health in Culver City, CA is seeking an Admissions Coordinator to guide clients through the admissions process, answer questions, and ensure understanding of program rules and expectations.

The role emphasizes timely responses, coordination with facilities, and collaboration with clinical teams to verify benefits, prepare documents, and manage client charts in Salesforce and KIPU.

Qualifications

• Must have at least 3 years experience in a related field, with 1–2 years in Admissions
• Excellent verbal and written communication, able to work under deadlines
• Ability to exercise professional judgment and adhere to policies
• Experience with DocuSign, Salesforce, KIPU, and Microsoft Office tools
• Demonstrates a genuine desire to work with the population served

Responsibilities

• Answer inquiries promptly and professionally
• Gather information on financial obligations, medical/mental health needs, legal obligations, family/social support, and employment
• Prepare admission documents and patient charts prior to admission
• Complete admission assessments to determine eligibility
• Obtain medical, clinical, and legal reports from outside professionals
• Ensure all admission documentation is signed before admission
• Verify benefits and present financial proposals to clients or financiers
• Attend virtual facility and clinical meetings for updates
• Create and maintain client charts in Salesforce and KIPU
• Lead management of assigned and unassigned leads
• Provide regular reports to Admissions Management
• Perform additional duties as assigned by the admissions management team

Skills

Problem solving

Communication skills

Professional judgment

Deadline management

Financial discussions

DocuSign

KIPU

Salesforce

MS Office

Mental health knowledge

Education

High School Diploma or GED

Tools

Salesforce

KIPU

Job description

Coordinates admissions for all incoming and potential clients, answering all their questions throughout the admissions process. Acts as a liaison between clients and the facility they will be admitting to, ensuring clients are well-versed in program rules and treatment expectations. Timeliness is a critical factor in this role, and teamwork is a must.

Essential Functions and Responsibilities:

• Inquiry Response: Answer and respond to all inquiries in a timely manner.
• Information Gathering: Obtain required information from callers regarding financial obligations, medical/mental health necessities, legal obligations, family/social support, and employment/employer information.
• Document Preparation: Complete all admission documents and assessments and prepare and develop all charts prior to the patient’s admission.
• Admission Assessment: Thoroughly complete the admission assessment to determine if the potential client meets Centered Health’s criteria for admission.
• Medical and Legal Reports: Obtain necessary medical, clinical, and legal reports from outside professionals (referring physician, hospital, treatment facility).
• Admission Documentation: Ensure all necessary admission documentation is signed prior to admission.
• Benefit Verification: Collect and process all necessary information to check benefits.
• Financial Proposals: Provide financial proposals effectively to clients and/or financiers. Must possess initiative and confidence in discussing financial matters.
• Attends Facility and Clinical Meetings (Virtually): Participates in virtual meetings to stay informed on departmental and clinical updates.
• Chart Management: Responsible for creating and completing all client charts in Salesforce and KIPU.
• Lead Management: Ensure that all assigned and unassigned leads are properly managed in a timely manner.
• Meeting Participation: Attend facility and clinical meetings virtually to stay informed on departmental and clinical updates, providing guidance on how to conduct effective meetings.
• Report Maintenance: Compile, maintain, and provide regular reports to Admissions Management Team regarding assigned leads.
• Additional Duties: Complete other duties as assigned by any member of the admissions management team.

Required Skills/Abilities:

• Must be a problem solver, patient, and have excellent communication skills.
• Ability to exercise professional judgment in performing day-to-day activities, ensuring adherence to Centered Health policies and procedures.
• Excellent verbal and written communication skills are required.
• Ability to meet multiple deadlines in a stressful environment.
• Must possess initiative and confidence in speaking about financial matters.
• Experience with DocuSign, KIPU, and Salesforce is required.
• Working knowledge of Microsoft Office programs is required.
• Thorough understanding of mental health diagnoses and treatment modalities.

Education and Experience:

• Possesses a High School diploma or GED
• Minimum of 3 years or more of experience in a related field, at least 1-2 years in an Admissions Department.
• Demonstrates a genuine desire to work with the population served

Physical Requirements:

• Frequent sitting must be able to remain in a stationary position at least 50% of the time.
• Must be able to lift and carry light objects and parcels as an incidental part of their job.
• The position needs to occasional move about inside and outside the facility frequently.
• Constantly operates a computer and other office machinery; must be able to speak and hear.
• Frequently communicates with other employees and clients.

Note: Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Welcome to Centered Health. Our mission is to provide healing resources for all ages, battling mental health, substance abuse, and eating disorders. Our diverse network of behavioral health treatment centers ensures that clients receive individualized comprehensive care in the most appropriate setting. We look for team members who can grow, think, dream, create, and push the model of healthcare forward. We value achievers, leaders, and visionaries. Our goal is to value the skills each person brings and provide an environment that embraces diversity and rewards imagination and service delivery.