Admissions Advisor

SUNY Clinton - Clinton Community College; City of Plattsburgh (NY); On-site; USD 44,922 - 50,388; Full time

Job summary

SUNY Clinton - Clinton Community College is seeking an Admissions Advisor who will build relationships with prospective students and community members. The role focuses on providing necessary information and managing admissions processes. The ideal candidate will possess a Bachelor's degree and have relevant experience in college admissions or recruitment.

The position demands excellent communication and organizational skills, proficiency in CRM systems, and a commitment to assist students throughout their college journey.

Qualifications

• Earned Bachelor's degree, master's preferred, and demonstrated experience in college admissions or recruitment in higher ed.
• A valid driver’s license is required.
• CRM experience preferred.

Responsibilities

• Interview prospective students and follow up with applicants through the Customer Relationship Management (CRM) system.
• Assist in managing CRM, downloading and processing supporting documents.
• Review applicants’ high school and college credentials to determine eligibility.
• Maintain confidentiality of student records by following FERPA regulations.
• Assist the day-to-day operations of the Admissions Office.

Skills

Communication skills

Organizational skills

Customer service

Microsoft Office suite proficiency

Ability to work independently

Education

Bachelor's degree

Master's degree preferred

Tools

CRM systems

Job description

Rate Range

With Bachelor's - $44,922.44; with Master's - $50,388.06

Summary

The Admissions Advisor builds positive relationships with community members and prospective students and provides information to students, parents, school counselors, and community-based organizations, both on and off-campus, concerning all aspects of the College.

Qualifications

1. Earned Bachelor’s degree, master's preferred, and demonstrated experience in college admissions or recruitment in higher ed.
2. A valid driver’s license is required.
3. CRM experience preferred.

Knowledge, Skills, and Abilities

1. Ability to travel overnight and work evenings and weekends;
2. Ability to work responsibly and independently;
3. Excellent customer service
4. Outstanding written, verbal, and interpersonal communication skills;
5. Strong organizational and time management skills with exceptional attention to detail;
6. Proven ability to work with a diverse population;
7. Ability to demonstrate sound judgment, be dependable and courteous;
8. Proficiency with the Microsoft Office suite and ability to work with new technology.
9. Coordinate and host information sessions and other recruitment programs to increase awareness of Clinton Community College.
10. Maintain knowledge of both credit and non-credit offerings at the college to be able to present all offerings to potential students.
11. Recruit in the general Clinton Community College service region as well as in assigned territories or specific student audiences as defined and targeted by the supervisor.
12. Coordinate and/or support special admissions programs including but not limited to Nursing or international students.
13. Establish and maintain partnerships with college access programs. Develop relationships with school counselors at feeder high schools by scheduling visits, attending their college fairs, and be the point person for their inquiries.
14. Be a liaison between students and faculty, and students and the Center for Community and Workforce Development, as needed, for initial advisement and creating students’ educational pathways.
15. Represent Clinton Community College professionally on campus, at recruiting events, conferences, companies/employers, and at high school visits and college fairs.
16. Coordinate new students’ registrations.

Responsibilities

1. Interview prospective students and follow up with applicants through the Customer Relationship Management (CRM) system, triage of e-mail inquiries, text messages, and phone calls.
2. Assist in managing CRM, downloading and processing supporting documents.
3. Review applicants’ high school and college credentials to determine eligibility and transferability to a variety of programs.
4. Maintain confidentiality of student records by following FERPA regulations, carefully monitoring student records at the workstation for security, and properly storing all student records.
5. Assist the day-to-day operations of the Admissions Office to help students with all phases of the application process.
6. Assist with other responsibilities as assigned.

Clinton Community College does not discriminate on the basis of race, sex, color, creed, religion, age, national origin, disability, marital status, sexual orientation, gender identity, transgender status, pregnancy, predisposing genetic characteristics, domestic violence victim status, military status or status as a disabled veteran or veteran of the Vietnam era or other statuses protected by state and federal law. Consistent with the Americans with Disabilities Act, applicants who require reasonable accommodations during the employment process should notify Human Resources as necessary.