Admission/Intake Coordinator

Knoxville Center for Behavioral Medicine; Knoxville (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Knoxville Center for Behavioral Medicine is seeking an Admissions Coordinator for night shifts (7p-7a). You will welcome patients, families, and referral partners, guiding intake, assessment, and admission to ensure a smooth transition into care.

The role emphasizes compassionate communication, attention to detail, and collaboration with providers and nursing staff to support timely admissions and regulatory compliance.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred in psychology, social work, nursing, or healthcare.
• Experience in behavioral health admissions/intake is advantageous.
• Strong problem-solving skills and ability to stay calm under pressure.
• Ability to manage multiple situations at once with a professional, empathetic communication style.

Responsibilities

• Answer and screen referral calls with professionalism and empathy.
• Gather and document clinical and medical information for admission decisions.
• Coordinate with providers and nursing staff to ensure timely admissions.
• Communicate criteria, bed availability, and decisions to referral sources.
• Complete admission paperwork and ensure accurate data entry.
• Maintain compliance with regulatory and organizational standards.

Skills

Empathetic communication

Calm under pressure

Multitasking

Professional demeanor

Education

High school diploma or GED

Bachelor's in Psychology / Social Work / Nursing / Healthcare preferred

Job description

Description

Admissions Coordinator – Behavioral Health
Shift: Nightshift 7p-7a

Make a Difference from the First Hello.

We’re looking for a compassionate, detail-driven Admissions Coordinator to be the welcoming connection for patients, families, and referral partners seeking behavioral health services. In this role, you’ll guide individuals through intake, assessment, and admission—ensuring a smooth, supportive transition into care.

What You’ll Do:

Answer and screen referral calls with professionalism and empathy

Gather and document clinical and medical information for admission decisions

Coordinate with providers and nursing staff to ensure timely, appropriate admissions

Communicate criteria, bed availability, and decisions to referral sources

Complete admission paperwork and ensure accurate data entry

Maintain compliance with regulatory and organizational standards

What You Bring:

High school diploma or GED (Bachelor’s in Psych, Social Work, Nursing, or Healthcare preferred)

Experience in behavioral health admissions/intake a plus

Strong problem-solving skills and the ability to stay calm under pressure

Ability to manage multiple situations at once

Professional, empathetic communication style

Why Join Us?

You’ll play a key role in connecting individuals to the care they need, working with a supportive team in a mission-driven environment.

Knoxville Center for Behavioral Medicine: Mission and Vision

We are committed to improve the quality of life of our patients by delivering personalized behavioral health in a safe and supportive environment. Our vision is to bring communities, families, and healthcare providers together to improve behavioral health, one patient at a time.

The Knoxville Center for Behavioral Medicine provides a comprehensive continuum of care for adults and geriatric patients with psychiatric, emotional, and addictive disorders We are pleased to partner with National Health Corporation (NHC), Tennova Healthcare, and The University of Tennessee Medical Center.

EOE

Qualifications

Skills

Preferred

Training - Social Services

Expert

Equal Opportunity Employer
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