Admission Specialist

Adult & Teen Challenge AR; Hot Springs Village (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Adult & Teen Challenge AR is seeking an Admissions Specialist responsible for client admissions and coordinating with the Admissions Director. The role requires strong computer skills, EMR navigation, and compassionate communication in sensitive conversations.

You will manage intake, ensure timely follow-ups, and collaborate with interdisciplinary teams. Responsibilities include processing applications, maintaining confidentiality, and assisting in referrals while adhering to facility policies.

Qualifications

• Must have essential computer skills and ability to navigate and use the EMR.
• Must be able to pass drug, nicotine, and alcohol tests.
• Strong phone communication skills for sensitive, Christ-centered conversations.
• Certifications must be obtained within time limits set by Arkansas and Adult & Teen Challenge AR.
• Complete trainings and pass written examinations for certification.

Responsibilities

• Oversees client applications and admissions checklist into the program.
• Responds to all client applications within 24 hours.
• Conducts follow-up phone interviews with client applicants and referral sources.
• Uploads client information to the EMR upon arrival with contact details.
• Participates in agency-wide training programs/in-services.
• Familiar with policies, procedures, safety protocols and rules for facility.
• Maintains confidentiality of client and employee information.
• Assists in overcoming barriers to admission and makes referrals as needed.
• Presents new client intakes to interdisciplinary team and attends occasional campus meetings.
• Other duties as assigned.

Skills

Compassionate communication

Confidentiality

Interpersonal skills

Literacy with EMR systems

Ability to lift 30 pounds

Physical stamina

Education

High School Diploma or GED

Bachelor’s degree preferred (Social Work, Psychology, Education)

Tools

EMR software

Job description

The Admissions Specialist is responsible for client admissions. The admissions coordinator reports to the Admissions Director.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred in related field –

  such as Social Work, Psychology, or Education – preferred.

• Must have essential computer skills and ability to navigate and use the company EMR.

• Must be able to pass drug, nicotine, and alcohol tests.

• Strong phone communication skills, with the ability to engage compassionately and

  professionally in sensitive, Christ-centered conversations while maintaining

  confidentiality and clarity.

• Hold/Receive required certifications within the predetermined time limits established by

  the State of Arkansas and Adult & Teen Challenge of Arkansas.

• Complete the specifically designed trainings and pass written examination required for

  certification.

Competencies

• Work effectively with culturally diverse population and be sensitive to the needs of each population.

• Communicate compassionately and effectively with clients, health care professionals, and the general public.

• Familiar with medical terminology as it relates to mental health care and basic family practice care.

• Effective documentation skills.

• Able to lift up to 30 pounds.

• Physically able to walk, stand, and stoop for several hours each day.

Responsibilities

• Oversees client applications and admissions checklist into the program.

• Ensure that all client applications are thoroughly looked through and responds within 24

  hours.

• Conducts follow up phone interviews with client applicants and referral sources.

• Upload all appropriate information about the client to the EMR upon arrival including all

  necessary contact details.

• Participates in Agency-wide training programs/in-services.

• Familiar with the company’s policies, procedures and guidelines including all safety

  protocols and rules for facility.

• Ensures confidentiality of client and employee information and responds to internal and

  external information according to company policy.

• Assists in overcoming barriers to the admission of clients.

• Makes necessary referrals and serves as liaison with other agencies.

• Present new client intakes to interdisciplinary team.

• Occasional meetings at ATCAR campus as needed.

• Other duties as assigned.