Admission Processing Coordinator I

Southern New Hampshire University; Manchester (NH); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Time Off

Retirement Plan

Tuition Benefit

Parental Leave

Wellbeing Resources

Job summary

Southern New Hampshire University in Manchester, NH is seeking a detail-oriented team member to support student records, manage documents, and assist remote staff. This role requires regular office attendance one day on-site and four days remote, Monday-Friday or Tuesday-Saturday 8:00am-4:30pm EST.

You will use SNHU's CRM to build and track records, handle transcript requests, and collaborate with internal customers while upholding policies.

Qualifications

• Associate degree required.
• Two years experience in a fast-paced, large-volume, professional workplace.
• Proficient in Microsoft Office (Teams, Excel, Word, Outlook).
• Ability to pass a Financial Services background check.

Responsibilities

• Foster a positive atmosphere and be a culture ambassador in cross-functional interactions.
• Learn, use, and navigate SNHU computer systems and maintain student records.
• Use SNHU's CRM to build, track, and maintain accurate student records.
• Retrieve, prepare, and scan documents into the electronic filing system and maintain filing systems.
• Enter data with attention to detail and adhere to policies and procedures.
• Complete course registration and withdrawal requests and assign students to advisors.

Skills

Microsoft Office Suite

CRM software

Education

Associate degree

Job description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. This position will be partially based in the following office location: Manchester, NH For hybrid roles, employees must be able to commute to Manchester, NH on a regular basis.

Main Responsibilities

• You will foster a positive atmosphere through demonstrated knowledge and an upbeat demeanor
• You will be a culture ambassador and department representative in all cross-functional interactions
• You will learn, use, and navigate existing and new computer systems
• You will maintain a pace of completion commensurate with the task being performed
• You will use SNHU's Customer Relationship Management software to build, track, and maintain accurate student records
• You will retrieve, prepare, and scan documents into the electronic filing system
• You will maintain organization of physical documents in accordance with the retention policy
• You will print, process, and mail checks generated for transcript requests
• You will support remote staff through document troubleshooting
• You will communicate with external institutions by phone and email to support our students
• You will maintain student and affiliation account records
• You will accurately enter data with strong attention to detail and apply critical thinking
• You will have a vast understanding of and follow existing policies and procedures in support of the complex and nuanced job responsibilities of the department
• You will complete course registration and withdrawal requests on behalf of the student
• You will assign students to an academic advisor
• You will collaborate with internal customers and communicate critical data sets
• Employees' presence and availability directly affect us and our commitments to partners and customer service levels.
• Regular and punctual attendance is expected, including adherence to the assigned schedule.
• Your attendance shows us your commitment and engagement in this work.

What We're Looking For:

• Associate degree required
• Two years experience in a fast-paced, large-volume, professional workplace
• Proficiently in Microsoft Office, including Teams, Excel, Word and Outlook
• Ability to pass a Financial Services background check
• Work Schedule: Regular Hours: Monday-Friday or Tuesday-Saturday 8:00am-4:30pm EST
• Remote work permitted for four days weekly
• One day required on-site
• Weekend hours: A minimum of one Saturday or Sunday per year will be required for coverage around term starts.
• Coverage assigned as needed.

Compensation

The hourly pay range for this position is $15.87 - $25.41. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $17.54 - $23.74.

Exceptional benefits

Exceptional benefits (because you're exceptional) You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources