Admission Guide

Full Sail University; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Full Sail University is seeking an Admissions Guides role to support recruitment and enrollment for campus and online programs. This on-campus position in Winter Park, FL emphasizes integrity, customer service, and detailed record-keeping.

The candidate will explain programs, outcomes, and financial considerations to prospective students and families, conduct compliant interviews, and ensure timely follow-up and documentation in the shared workflow.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service or admissions is a plus.
• Bachelor's degree preferred or equivalent combination of education and experience.

Responsibilities

• Serve as an ambassador for Full Sail University and assist prospective students.
• Conduct interviews with prospective students and guide them through enrollment processes.
• Explain educational programs, outcomes, services, and financial considerations to students and families.
• Follow up with prospective students to ensure deadlines are met.
• Maintain accurate student records and related data in the CRM.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Multitasking

Listening/Problem-solving

Education

Bachelor's degree preferred

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Admissions Guides are responsible for securing, retaining, and maintaining qualified applicants for campus and online undergraduate admission to the University, operating in compliance with state and federal accreditation and institutional policies, to include performing job functions within the parameters of ethical codes of conduct; all of which is done in a shared workflow. *This position is worked on campus in Winter Park, FL *

Essential Duties and Responsibilities:

• Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
• Field and service prospective students, engage in compliant and customer-service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission
• Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients
• Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines
• Accurately update student records, dialer dispositions, and other vital pieces of the shared workflow

Other Responsibilities:

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Adhere to company attendance standards
• Perform other duties as assigned

Supervisory Responsibilities:

No

Competencies:

• Excellent verbal and written communication skills
• Ability to relate, understand, and engage prospective students
• Strong attention to detail, organizational skills, and the ability to multi-task in a fast-paced environment are required
• Understand and accurately apply customer service techniques
• Excellent listening and problem-solving skills
• Positive attitude and self-motivated

Education and/or Experience:

Bachelor’s degree preferred, but will look at combination of education and experience

Certificates, Licenses, Registrations:

• N/A

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands:

Employee must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting to thirty (30) pounds. Employee must be able to work a flexible schedule (late nights, weekends, and extended hours) especially during peak enrollment seasons.

Full Sail is an Equal Opportunity Employer.