Admission Clerk

Eden Senior Care, LLC; Kingston (Luzerne County); Presencial; USD 28.000 - 42.000; Jornada completa

Descripción de la vacante

Eden East's Edenbrook Second Ave location in Kingston, PA, is seeking an Admissions Clerk to support the admissions department and Business Office Manager with paperwork, records, and room readiness to ensure timely admissions. This entry-level role offers exposure to healthcare administration and a pathway into the field.

The position emphasizes accuracy, empathy with residents and families, and collaboration with housekeeping, nursing, and administration to maintain compliant records and

Formación

• Office, front desk, or customer service experience preferred; we will train the right person.
• Strong organizational, multitasking, and clerical skills.
• Experience with PointClickCare or similar EMR systems is a plus.
• Comfortable with Microsoft Office (Word and Excel).

Responsabilidades

• Assemble admission paperwork and ensure all required forms are completed and signed.
• Coordinate room readiness with Housekeeping, Maintenance, and Nursing ahead of each admission.
• Scan/upload contracts, authorizations, and other documents into PCC.
• Maintain current, accurate resident records and filing systems.
• Greet residents and families on admission and assist with paperwork guidance.
• Answer phones, return voicemails, and route calls to the right department.
• Protect confidentiality of all records (HIPAA) and adhere to safety protocols.

Conocimientos

Office experience

Customer service

PCC experience

Microsoft Office

Organization

Multitasking

Educación

High school diploma or GED

Descripción del empleo

EDEN EAST is a portfolio of skilled nursing on the East Coast. As an industry-leading provider of post-acute care, Eden East has been dedicated to changing the way healthcare is delivered. We are passionate about elevating and enhancing our employees as they are the core of the care and love we aim for, cultivating a family-like environment to ensure our residents are treated like family.

Edenbrook Second Ave, a well-established and trusted provider in the skilled nursing space located in Kingston, PA, and a proud member of Eden East, is looking for an Admissions Clerk to join our team.

Job Title: Admissions Clerk

Position Summary

The Admissions Clerk is an entry-level role that supports the Admissions Department and Business Office Manager with the paperwork, records, and room readiness tasks that keep admissions running smoothly. This role helps ensure every new resident's file is complete, accurate, and compliant, and that rooms are ready on time. It is a great first step into a healthcare administration career.

Core Functions & Competencies:

• Prepares and organizes admission paperwork so each admission is complete and on time
• Coordinates room readiness with Housekeeping, Maintenance, and Nursing ahead of each admission
• Supports the Business Office Manager with filing and uploading resident documents
• Maintains current and accurate resident records within PointClickCare (PCC)
• Communicates with residents, families, and team members with empathy and professionalism
• Demonstrates strong attention to detail, organization, and confidentiality
• Manages multiple priorities in a fast-paced environment
• Completes additional duties as assigned

Key Responsibilities:

• Admissions Paperwork
  • Assemble admission packets and track that all required forms are completed and signed.
  • Collect copies of insurance cards, IDs, Medicare/Medicaid information, and POA documents.
  • Upload notice of admissions and insurance authorization into PointClick Care.
  • Greet residents and families on the day of admission and help guide them through paperwork. or call family prior to admission to confirm information on face sheet is correct (resident name, address, next of kin-name, address, contact information, etc.).
• Room Readiness
  • Implement room readiness checklist at time of resident discharge Coordinate with Housekeeping, Maintenance, and Nursing so rooms are cleaned, stocked, and ready before arrival.
  • Complete room readiness checklists and report open issues to the appropriate department.
• Business Office & Records Support
  • Scan and upload contracts, authorizations, state correspondence, Medicaid verifications, and other documents into PCC.
  • Assist the Business Office Manager with filing resident and business office files.
  • Help prepare and mail monthly private pay statements, confirming they go to the correct POA, family member, or resident.
  • Maintain and update the admissions filing system and retrieve records as needed.
• Communication
  • Answer phones, return voicemails, and route calls and messages to the right department.
  • Share daily admission and discharge updates with the Business Office Manager.
  • Escalate resident or family concerns to appropriate leadership.
• Safety & Compliance
  • Protect the confidentiality of all resident, financial, and office records (HIPAA).
  • Adhere to infection control protocols and standard safety procedures.
  • Participate in meetings and required in-service trainings.
• Reporting Structure
  • Reports to the Nursing Home Administrator and Business Office Manager.

Qualifications:

• High school diploma or GED required.
• Office, clerical, front desk, or customer service experience preferred; we will train the right person.
• Skilled nursing or healthcare experience is a plus.
• Experience with PointClickCare (PCC) or similar EMR systems a plus.
• Comfortable with Microsoft Office (Word and Excel).
• Strong organizational, multitasking, and clerical skills.
• Compassionate, service-oriented approach with residents and families.