Admissions Coordinator →

Optalis Healthcare; Southfield (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Optalis Healthcare in Michigan is seeking an Admissions Coordinator to support the day-to-day admissions process, ensuring timely, accurate, and welcoming transitions for new residents.

You will be the primary contact for prospective residents and families, manage scheduling and documentation, welcome new residents on arrival, conduct tours, and help maintain census goals through superb customer service and organized administrative support.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of experience in healthcare, admissions, customer service, or administrative support preferred.

Responsibilities

• Coordinate and process new admissions and re-admissions with Admissions team.
• Serve as primary contact for hospitals, families, and referral sources.
• Answer phones promptly and respond to admission inquiries professionally.
• Schedule admissions and notify interdisciplinary team of expected arrivals.
• Prepare and organize admission paperwork and required documentation.
• Welcome residents and families upon arrival and assist with the transition process.
• Conduct facility tours for prospective residents and families.
• Maintain census and admission tracking records.
• Assist in maintaining room readiness and coordination of equipment for incoming residents.
• Support census-building initiatives and marketing efforts as assigned.
• Maintain confidentiality of resident and facility information.
• Provide general administrative support to the Admissions department.
• Excellent customer service and interpersonal skills.
• Professional communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Time management and prioritization skills.
• Proficiency in Microsoft Office Suite and electronic record systems.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Communication skills

Teamwork

Problem solving

Multitasking

Microsoft Office

Electronic records

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Electronic health records (EHR) systems

Job description

The Admissions Coordinator is responsible for supporting the day-to-day admissions process to ensure timely, accurate, and welcoming transitions for new residents. This role serves as a primary point of contact for prospective residents and families, assists with scheduling and documentation, and helps maintain facility census goals through strong customer service and organizational support. The Admissions Coordinator plays a key role in creating a positive first impression of the facility.

Key Responsibilities:

• Coordinate and process new admissions and re-admissions in collaboration with the Admissions team.
• Serve as a primary contact for inquiries from hospitals, families, and referral sources.
• Answer phones promptly and respond to admission inquiries professionally.
• Schedule admissions and notify interdisciplinary team members of expected arrivals.
• Prepare and organize admission paperwork and required documentation.
• Welcome new residents and families upon arrival and assist with the transition process.
• Conduct facility tours for prospective residents and families.
• Ensure admission packets are completed accurately and in a timely manner.
• Maintain accurate census and admission tracking records.
• Assist in maintaining room readiness and coordination of equipment for incoming residents.
• Support census-building initiatives and marketing efforts as assigned.
• Maintain confidentiality of resident and facility information.
• Provide general administrative support to the Admissions department.
• Excellent customer service and interpersonal skills.
• Professional communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Time management and prioritization skills.
• Proficiency in Microsoft Office Suite and electronic record systems.

Qualifications Required

Education:

• High School diploma or equivalent required.

Experience:

• One to two years of experience in healthcare, admissions, customer service, or administrative support preferred.

EEO is the Law