Admissions Coordinator

Optalis Healthcare (Health & Rehabilitation Centers); Southfield (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Optalis Healthcare (Health & Rehabilitation Centers) is seeking an Admissions Coordinator in Southfield, MI to guide new residents through the admission process and create a welcoming first impression. You will contact hospitals and families, coordinate admissions, gather paperwork, and help maintain census targets with strong customer service and organization.

The ideal candidate has a High School diploma and 1–2 years in healthcare or administrative support, excels at communication,

Qualifications

• High School diploma or equivalent required.
• 1–2 years of experience in healthcare, admissions, customer service, or administrative support preferred.

Responsibilities

• Coordinate and process new admissions and re-admissions with the Admissions team.
• Serve as a primary contact for inquiries from hospitals, families, and referral sources.
• Answer phones promptly and respond to admission inquiries professionally.
• Schedule admissions and notify interdisciplinary team members of expected arrivals.
• Prepare and organize admission paperwork and required documentation.
• Welcome new residents and families upon arrival and assist with the transition process.
• Conduct facility tours for prospective residents and families.
• Maintain accurate census and admission tracking records.
• Assist in maintaining room readiness and coordination of equipment for incoming residents.
• Support census-building initiatives and marketing efforts as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Multitasking

Education

High School diploma

Tools

Microsoft Office Suite

Electronic health records (EHR)

Job description

The Admissions Coordinator is responsible for supporting the day-to-day admissions process to ensure timely, accurate, and welcoming transitions for new residents. This role serves as a primary point of contact for prospective residents and families, assists with scheduling and documentation, and helps maintain facility census goals through strong customer service and organizational support. The Admissions Coordinator plays a key role in creating a positive first impression of the facility.

Key Responsibilities:

• Coordinate and process new admissions and re-admissions in collaboration with the Admissions team.
• Serve as a primary contact for inquiries from hospitals, families, and referral sources.
• Answer phones promptly and respond to admission inquiries professionally.
• Schedule admissions and notify interdisciplinary team members of expected arrivals.
• Prepare and organize admission paperwork and required documentation.
• Welcome new residents and families upon arrival and assist with the transition process.
• Conduct facility tours for prospective residents and families.
• Ensure admission packets are completed accurately and in a timely manner.
• Maintain accurate census and admission tracking records.
• Assist in maintaining room readiness and coordination of equipment for incoming residents.
• Support census-building initiatives and marketing efforts as assigned.
• Maintain confidentiality of resident and facility information.
• Provide general administrative support to the Admissions department.
• Excellent customer service and interpersonal skills.
• Professional communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Time management and prioritization skills.
• Proficiency in Microsoft Office Suite and electronic record systems.

Qualifications Required

Education:

• High School diploma or equivalent required.

Experience:

• One to two years of experience in healthcare, admissions, customer service, or administrative support preferred.

EEO is the Law