Administrator, Telecom Automation Operations

The Aspen Group; United States; Remote; USD 75,000 - 88,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

The Aspen Group is seeking an Administrator, Telecom Automation Operations to provide hands-on day-to-day support and optimization of Telecom Automation Operations. You will resolve incidents, perform health checks, and contribute to automation efforts to improve platform reliability and business outcomes.

You will work in a fast-paced environment, collaborating with vendors and internal teams, document issues clearly, and help manage changes as AI capabilities are deployed.

Qualifications

• 2+ years of experience in IT support, platform administration, or technical operations
• Hands-on experience with AI/ML platforms, intelligent automation tools, or enterprise SaaS applications
• Familiarity with ITSM processes including incident management, problem management, and change management
• Strong troubleshooting skills and ability to diagnose issues across integrated systems
• Comfortable working with data and logs to investigate platform behavior and performance
• Strong written and verbal communication; document issues clearly for technical and non-technical audiences
• Self-motivated; able to manage multiple priorities in a fast-paced environment
• Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or related field (or equivalent)

Responsibilities

• Monitor, triage, and resolve incidents and service requests related to Telecom Automation Operations per SLAs
• Perform root cause analysis on recurring issues and document findings
• Execute routine platform health checks, maintenance tasks, and configuration updates
• Support onboarding and change management when new AI capabilities are deployed
• Document procedures, known issues, workarounds, and resolutions in knowledge base
• Collaborate with Automation Operations vendors on escalated issues
• Identify opportunities for platform optimization and automation
• Assist in development/testing of solutions to improve reliability and performance
• Participate in on-call rotation for coverage
• Provide incident data, trend analysis, and status updates in reviews
• Manage hierarchy for all lines of business
• Provide Contact Center support for technical challenges
• Manage Opera rules for all lines of business
• Weekly calibration sessions with analysts

Skills

IT support experience

AI/ML platforms familiarity

ITSM incident/change management

Troubleshooting skills

Data/log analysis

Communication skills

Multi-priority management

Education

Associate's or Bachelor's degree in IT/CS/Telecommunications

Tools

Python/SQL scripting

Monitoring tools (Splunk/Datadog)

APIs/data integrations

Job description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Job Description:

The Administrator, Telecom Automation Operations is a hands-on technical role responsible for the day-to-day support and optimization of the organization's Telecom Automation Operations. Administrators operate within a break/fix model to resolve incidents and service disruptions, while also contributing to business optimization activities that improve platform efficiency and business outcomes for the Telecom division.

Key Responsibilities:

• Monitor, triage, and resolve incidents and service requests related to Telecom Automation Operations in accordance with established SLAs
• Perform root cause analysis on recurring issues and document findings to drive permanent resolution
• Execute routine platform health checks, maintenance tasks, and configuration updates
• Support onboarding and change management activities when new AI capabilities are deployed or updated
• Document procedures, known issues, workarounds, and resolutions in the team knowledge base
• Collaborate with Automation Operations vendors on technical issues requiring escalated support
• Identify and surface opportunities for platform optimization, process improvement, or automation
• Assist in the development and testing of solutions that improve platform reliability and business performance
• Participate in on-call rotation and support coverage as needed to maintain platform availability
• Contribute to operational reviews by providing incident data, trend analysis, and status updates
• Manages hierarchy for all lines of business
• Contact Center support for technical challenges
• Manages Opera rules for all lines of business
• Weekly calibration sessions with analysts for alignment

Qualifications:

• 2+ years of experience in IT support, platform administration, or technical operations
• Hands-on experience working with AI/ML platforms, intelligent automation tools, or enterprise SaaS applications
• Familiarity with ITSM processes including incident management, problem management, and change management
• Strong troubleshooting skills with the ability to diagnose technical issues across integrated systems
• Comfortable working with data and logs to investigate platform behavior and performance
• Strong written and verbal communication skills; able to document technical issues clearly for both technical and non-technical audiences
• Self-motivated and able to manage multiple priorities in a fast-paced environment
• Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field (or equivalent experience)

Preferred Qualifications:

• Experience supporting platforms in a Telecom environment (e.g., network automation, AI-driven customer support, revenue assurance tools)
• ITIL Foundation certification
• Familiarity with APIs, data integrations, or scripting languages (Python, SQL, or similar) for diagnostic or automation purposes
• Experience with monitoring and observability tools (e.g., Splunk, Datadog, or equivalent)

Reporting Structure:

This role reports directly to the Manager, Telecom Automation Operations. Administrators work collaboratively as a two-person team, sharing responsibilities for platform coverage, incident response, and optimization projects.

Annual Salary Range: $75,000-$88,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

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