Administrator, Telecom Automation Operations

0507 Team TAG Services, LLC; Arizona; Hybrid; USD 75,000 - 88,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) match

Job summary

The Aspen Group (TAG) is seeking an Administrator, Telecom Automation Operations to manage day-to-day support and optimization of our Telecom Automation platform. You will dig into incidents, triage requests, and ensure platform availability in a fast-paced environment.

This hands-on role requires ITSM familiarity, AI/ML tool experience, and strong troubleshooting. You'll work with vendors, document issues, and contribute to automation initiatives while supporting on-call coverage and knowledge

Qualifications

• 2+ years in IT support, platform administration, or technical operations.
• Hands-on experience with AI/ML platforms and enterprise SaaS apps.
• Familiar with ITSM processes: incident, problem, and change management.
• Strong troubleshooting across integrated systems.
• Able to analyze data and logs to diagnose platform behavior.
• Excellent written and verbal communication; document issues clearly.
• Self-motivated with ability to manage multiple priorities in a fast-paced environment.
• Associate's or Bachelor's degree in IT/CS/ Telecommunications or related field (or equivalent).

Responsibilities

• Monitor, triage, and resolve telecom automation incidents and requests.
• Perform root cause analyses to drive permanent resolutions.
• Run routine health checks and configuration updates.
• Assist onboarding and change management when AI features deploy.
• Document procedures and known issues in knowledge base.
• Collaborate with vendors for escalated issues.
• Identify opportunities to optimize platforms and automate.
• Participate in on-call rotation to maintain availability.
• Provide incident trends and status updates in reviews.

Skills

IT support

Platform administration

Troubleshooting

Data analysis

Communication

Time management

Education

Associate's or Bachelor's degree in Information Technology / Computer Science / Telecommunications

Tools

APIs

Python

SQL

SaaS platforms

Job description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer‑facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high‑quality consumer healthcare experiences at scale.

Job Description

The Administrator, Telecom Automation Operations is a hands‑on technical role responsible for the day‑to‑day support and optimization of the organization's Telecom Automation Operations. Administrators operate within a break/fix model to resolve incidents and service disruptions, while also contributing to business optimization activities that improve platform efficiency and business outcomes for the Telecom division.

Key Responsibilities

• Monitor, triage, and resolve incidents and service requests related to Telecom Automation Operations in accordance with established SLAs
• Perform root cause analysis on recurring issues and document findings to drive permanent resolution
• Execute routine platform health checks, maintenance tasks, and configuration updates
• Support onboarding and change management activities when new AI capabilities are deployed or updated
• Document procedures, known issues, workarounds, and resolutions in the team knowledge base
• Collaborate with Automation Operations vendors on technical issues requiring escalated support
• Identify and surface opportunities for platform optimization, process improvement, or automation
• Assist in the development and testing of solutions that improve platform reliability and business performance
• Participate in on‑call rotation and support coverage as needed to maintain platform availability
• Contribute to operational reviews by providing incident data, trend analysis, and status updates
• Manages hierarchy for all lines of business
• Contact Center support for technical challenges
• Manages Opera rules for all lines of business
• Weekly calibration sessions with analysts for alignment

Qualifications

• 2+ years of experience in IT support, platform administration, or technical operations
• Hands‑on experience working with AI/ML platforms, intelligent automation tools, or enterprise SaaS applications
• Familiarity with ITSM processes including incident management, problem management, and change management
• Strong troubleshooting skills with the ability to diagnose technical issues across integrated systems
• Comfortable working with data and logs to investigate platform behavior and performance
• Strong written and verbal communication skills; able to document technical issues clearly for both technical and non‑technical audiences
• Self‑motivated and able to manage multiple priorities in a fast‑paced environment
• Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field (or equivalent experience)

Preferred Qualifications

• Experience supporting platforms in a Telecom environment (e.g., network automation, AI‑driven customer support, revenue assurance tools)
• ITIL Foundation certification
• Familiarity with APIs, data integrations, or scripting languages (Python, SQL, or similar) for diagnostic or automation purposes
• Experience with monitoring and observability tools (e.g., Splunk, Datadog, or equivalent)

Reporting Structure

This role reports directly to the Manager, Telecom Automation Operations. Administrators work collaboratively as a two‑person team, sharing responsibilities for platform coverage, incident response, and optimization projects.

Annual Salary Range

$75,000-$88,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

Location & Privacy

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Company Overview

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, Clear Choice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.