Administrator, Salesforce CRM System – Information Technology (IT)

Jones Day; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Jones Day is seeking a Salesforce CRM System Administrator in Atlanta, Georgia. The role involves managing and optimizing the Firm's Salesforce platform to support marketing and business development initiatives. Candidates should have a Bachelor's degree in a relevant field and three to five years of Salesforce administration experience.

Ideal candidates will have experience in a law firm or similar industry and hold Salesforce Advanced Administrator or Platform App Builder certifications. This role is crucial for ensuring data integrity and user management within the CRM.

Qualifications

• Minimum three to five years of hands‑on Salesforce administration experience.
• Experience in a law firm or comparable services industry preferred.
• Working knowledge of the varying nature of software projects.

Responsibilities

• Manage and optimize the Firm's Salesforce CRM platform.
• Responsible for system configuration and integration.
• Partner with marketing technology team to enable efficient client development.

Skills

Salesforce administration

System configuration

User management

Data integrity

Education

Bachelor's degree in Computer Science, Information Systems, Business, or related field

Tools

Salesforce Advanced Administrator (ADM-211)

Platform App Builder

Job description

Summary of Essential Duties and Responsibilities

The Salesforce CRM System Administrator manages and optimizes the Firm's Salesforce CRM platform to support marketing, business development, and client relationship initiatives. The Administrator is responsible for system configuration, integration with key business systems, user management, and data integrity, partners with the marketing technology team, business development professionals, and IT to deliver technical solutions that enable efficient client development and marketing campaign execution.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• Minimum three to five years of hands‑on Salesforce administration experience with a proven track record of system configuration and optimization.
• Experience in a law firm or comparable services industry preferred.
• Salesforce Advanced Administrator (ADM‑211) or Platform App Builder preferred.
• Working knowledge of the varying nature of software projects and capable of working effectively on small, medium, and large projects in a professional services environment.

Jones Day is an Equal Opportunity Employer