Administrator, Salesforce CRM System – Information Technology (IT)

Jones Day; Cleveland (OH); On-site; USD 100,000 - 140,000; Full time

Job summary

Jones Day, a leading global law firm located in Cleveland, is seeking a Salesforce CRM System Administrator responsible for managing and optimizing the Firm's Salesforce platform. This role involves supporting marketing, business development, and client relationship initiatives while ensuring data integrity and effective user management.

The ideal candidate will possess a bachelor's degree in a relevant field and have a minimum of three to five years of Salesforce administration experience. Competitive salaries and a stimulating work environment are offered.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• Minimum three to five years of hands-on Salesforce administration experience.
• Salesforce Advanced Administrator (ADM-211) or Platform App Builder preferred.

Responsibilities

• Manage and optimize the Firm's Salesforce CRM platform.
• Support marketing, business development, and client relationship initiatives.
• Ensure data integrity and user management.

Skills

Salesforce administration

System configuration

User management

Data integrity

Marketing technology collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce CRM

Job description

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you.

Summary of Essential Duties and Responsibilities

The Salesforce CRM System Administrator manages and optimizes the Firm's Salesforce CRM platform to support marketing, business development, and client relationship initiatives. The Administrator is responsible for system configuration, integrations with key business systems, user management, and data integrity, partners with the marketing technology team, business development professionals, and IT to deliver technical solutions that enable efficient client development and marketing campaign execution.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• Minimum three to five years of hands-on Salesforce administration experience with a proven track record of system configuration and optimization.
• Experience in a law firm or comparable services industry preferred.
• Salesforce Advanced Administrator (ADM-211) or Platform App Builder preferred.
• Working knowledge of the varying nature of software projects and capable of working effectively on small, medium, and large projects in a professional services environment.

Jones Day offers competitive salaries and benefits to all employees. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The starting salary range for this Cleveland position is $100,000 - $140,000.

Jones Day is an Equal Opportunity Employer