Administrator / Receptionist (part time)

NHS Jobs; Virginia; On-site; USD 22,000 - 30,000; Part time

Job summary

NHS Jobs in Virginia seeks an Administrator/Receptionist to warmly welcome patients, manage calls and coordinate appointments in a busy healthcare setting. The role involves gathering registrations, processing prescriptions requests, scanning and filing medical correspondence, and handling referrals with accuracy and discretion.

You will assist clinical staff, maintain strict confidentiality and uphold data protection standards while projecting a friendly, efficient image to patients and

Responsibilities

• Front Desk & Patient Interaction: Welcome patients and visitors, providing a friendly and professional service. Answer telephone calls, manage queries and direct patients appropriately. Book, amend and cancel patient appointments efficiently.
• Administration Duties: Process patient registrations, update records as required. Handle prescription requests, liaising with clinicians. Scan, file and organise correspondence, including medical reports and clinical letters. Referral Management.
• Supporting Clinical Staff: Assist with medical documentation requests from patients, insurance companies and other organisations. Maintain confidentiality and uphold data protection regulations in all tasks.

Job description

Administrator / Receptionist (part time)

Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide administrative support and services to patients and all members of the Practice team. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Key Responsibilities

• Front Desk & Patient Interaction
  • Welcome patients and visitors, providing a friendly and professional service.
  • Answer telephone calls, manage queries and direct patients appropriately.
  • Book, amend and cancel patient appointments efficiently.
• Administration Duties
  • Process patient registrations, deduction and update records as required.
  • Handle prescription requests, ensuring accuracy and liaising with clinicians when necessary.
  • Scan, file and organise correspondence, including medical reports and clinical letters.
  • Referral Management
• Supporting Clinical Staff
  • Assist with medical documentation requests from patients, insurance companies and other organisations.
  • Maintain confidentiality and uphold data protection regulations in all tasks.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs

Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate