Advocacy Team Lead

Alteva RCM; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Alteva RCM is seeking a Team Lead to manage a small group of associates handling out-of-network authorization requests. You will oversee performance, accuracy, and throughput, while serving as the communication bridge between the team and leadership.

This role emphasizes coaching, policy interpretation, and cross-functional collaboration with coders, IT, and insurers. The ideal candidate brings experience in revenue cycle management, strong leadership, and a proactive approach to achieving

Qualifications

• Experience leading a healthcare revenue cycle team.
• Strong coaching and performance-management skills.
• Ability to interpret payer policies and accelerate approvals.

Responsibilities

• Lead 3–5 associates to handle out-of-network authorizations from intake to final determination.
• Monitor daily tasks and ensure accuracy and productivity.
• Provide coaching, feedback, and training to team members.
• Coordinate with leadership to align goals and expectations.
• Use Salesforce reporting to oversee operations and ensure timely submissions.
• Act as liaison between specialty teams, operations and executives.
• Deliver weekly status reports and drive process improvements.

Skills

Team leadership

Operational management

Salesforce

Communication

Tools

Salesforce

Job description

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

Position Summary

The Team Lead manages a team of 3-5 associates handling out-of-network authorization requests from intake through final determination. They are responsible for their team’s performance and maintaining high-quality work standards. They monitor day-to-day tasks, provide support, and address any issues that may impact productivity or accuracy.

Additionally, they serve as a communication bridge between the team and leadership, ensuring goals and expectations are clearly understood and achieved.

Key Responsibilities

• Responsible for overall performance of their entire They are expected to answer for the behaviors and performance of their entire team, and, where needed, escape concerning or improper behaviors.
• Role model positive behavior, work ethic, and adherence to company
• Use Salesforce reporting to oversee daily team operations to ensure tasks are completed accurately and on
• Help identify and inform solutions to workflow issues or obstacles preventing efficiency and optimal
• Own training process for new employees from inception to independent Advocate.
• Provide coaching, feedback and support to help team members manage cases and elevate where Be an expert in insurance policy, case strategy and driving approvals.
• Collaborate with other peers to strategize on best practice to navigate individual insurance policies and complex
• Act as a liaison between specialty teams (coders, IT, execs), operations and leadership.
• Maintain efficient workflows while coordinating and delegating tasks as
• Effectively identify strengths and weaknesses of all team members and create improvement plans to help support Proactively inform management when needed.
• Deliver timely updates, reporting, and weekly status reports to
• Ownership of individual team meetings, weekly 1:1 with all members of team, and twice weekly office

Key Performance Indicators (KPIs):

• Team approval rate
• Case accuracy (documentation, coding alignment, policy interpretation)
• Timely submission rate (authorizations and appeals within payer deadlines)
• Salesforce hygiene (proper staging, documentation, and task management)
• Advocate productivity and new hire ramp time
• Team engagement and retention
• Problem Solving: Resourceful, persistent, and comfortable navigating complex insurance
• Organized & Detail-Driven: Strong time management skills with the ability to manage team of
• Strategic Thinking: Able to analyze policy language and develop creative, compliant approaches to achieve favorable
• Professional Communication: Clear, respectful, and confident when interacting with insurers, providers, patients, and internal
• Self-Motivated: Works independently, takes ownership of outcomes, and consistently seeks to learn and
• Cross-Functional Collaboration: With remote team members, Upper Management, Coders, IT, Clients, Insurance Carriers, In-Network & Out-of- Network Providers, and Patients

Tools & Systems

Pay Range

$70,000 - $90,000 USD

Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.