Administrator, IT Systems | RDG

RIVIERA DINING GROUP; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Riviera Dining Group is seeking an IT Systems Administrator to lead network, Microsoft 365, and end-user support across our venues. This is a hands-on, on-site role in Miami with active service hours.

Qualifications include a Bachelor's in CS/IT (preferred) and 5+ years in IT, including 2+ years in a lead role; full-time, on-site work required.

Qualifications

• Bachelor's degree in CS or IT preferred.
• 5+ years IT support and systems administration experience.
• 2+ years in a lead or managerial role.

Responsibilities

• Lead network administration across venues with Cisco Meraki.
• Administer Microsoft 365 and SharePoint Online for internal docs and collaboration.
• Provide on-site end-user support during service hours and manage onboarding/offboarding.

Skills

Analytical skills

Communication skills

Documentation

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Cisco Meraki

Microsoft 365 Admin

SharePoint Online

Slack administration

Ticketing systems (Zendesk, Freshservice, Jira)

Job description

Riviera Dining Group is hiring a full‑time, on‑site

About The Role

Riviera Dining Group is hiring a full‑time, on‑site IT Systems Administrator to lead network administration, Microsoft 365 administration, and end‑user technical support across our restaurant and hospitality venues. This is an active, mobile, hands‑on position — expect to be on your feet, on ladders, in server closets, and on the restaurant floor during service. If you're looking for a remote or desk‑bound systems administrator role, this isn't it.

Key Responsibilities

Network Infrastructure & Cisco Meraki Administration

• Manage and maintain Cisco Meraki networking hardware — switches, routers, firewalls, and wireless access points — across multiple physical locations
• Monitor network performance, deploy upgrades, and troubleshoot connectivity issues on‑site
• Physically install, rack, cable, and replace network hardware in venue IDF/server closets

Microsoft 365 & SharePoint Administration

• Administer Office 365 / Microsoft 365 , including Exchange Online , Microsoft Teams , and OneDrive
• Build and maintain SharePoint Online sites for internal documentation and collaboration

Help Desk & End-User Support

• Serve as primary point of contact for internal IT support tickets through a modern ticketing system
• Troubleshoot hardware, software, network, and Toast POS issues for team members — including in‑person support during active service hours
• Execute IT onboarding and offboarding : account provisioning, hardware setup, imaging, and access control

Salesforce & Application Management

• Manage user roles, permissions, and integrations within Slack
• Partner with stakeholders to ensure Salesforce supports business processes effectively

IT Security & Compliance

• Implement and maintain IT security best practices : data backup, antivirus, patch management, and access control
• Ensure compliance with relevant standards and internal policies

Vendor & IT Asset Management

• Manage third‑party vendor relationships for software licensing, hardware procurement, and IT services
• Track and maintain hardware and software IT asset inventories

Qualifications

• Bachelor's degree in Computer Science or Information Technology preferred
• 5+ years of IT support and systems administration experience , including 2+ years in a lead or managerial role
• Strong hands‑on experience with Cisco Meraki networking equipment
• Proficiency with Microsoft 365 admin center and SharePoint Online
• Working knowledge of Slack administration
• Familiarity with ticketing systems (Zendesk, Freshservice, Jira, or similar)
• Ability to work independently, prioritize competing requests, and respond under time pressure

Work Environment & Physical Requirements

This is not a sedentary position. The IT Systems Administrator role requires:

• Regular travel between venue locations throughout the workday
• Standing, walking, bending, kneeling, and crouching for extended periods
• Climbing ladders and working in confined spaces (server closets, above‑ceiling cable runs, under-counter POS installations)
• Lifting and carrying equipment up to 50 lbs
• Availability for evenings, weekends, and holidays as business needs require, including support during active restaurant service
• Working in a fast‑paced restaurant environment with varying noise levels and temperatures
• This is not an exhaustive list of responsibilities.

Desired Skills

• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to document processes clearly and thoroughly.
• Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator are a plus.

Physical Demands And Work Environment

• General office assignments (typing), which lends itself to repetitive motion.
• Sitting in a stationary position for several hours within the day.
• Must be able to lift up to 50lbs