Specialist, Workforce Administration

American Airlines; Chicago (IL); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines is seeking a Workforce Administration professional in Chicago to manage attendance policies and lost time issues, supporting ID and FMLA cases. You will coordinate with labor, HR, and leadership to ensure compliant absentee controls across stations.

The role involves advising on time and attendance systems, payroll processes, and regulatory requirements, with travel and rotating shifts expected.

Qualifications

• Bachelor's degree or PHR certification or equivalent experience.
• 2 years HR-related experience.
• Leadership experience is a plus (3 years).

Responsibilities

• Administers attendance policies and bargaining agreements, coaching on lost time irregularities.
• Manages time away from work laws at all levels.
• Guides time and attendance and payroll processes across station/region.
• Analyzes lost time and ID results to spot issues and plan actions.
• Collaborates with station leadership, labor, legal, HR and others.

Skills

Communication skills

Verbal communication

Written communication

Education

Bachelor's degree in relevant field

PHR Certification

Tools

WorkBrain

Employee Central

Excel

Word

Outlook

Job description

Location: ORD Hgr 1 (ORD-HGR1)

Cities: Chicago - IL

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Workforce Administration Team within the Technical Operations Division.

Responsible for conducting conversations regarding lost time irregularities with employees, including Injury-on-Duty (ID), Family Leave (FMLA), and all other lost time issues, with a focus on supporting and facilitating the return of employees to work.

Salary range: $57,000 annual salary to $82,000 annual salary

What you'll do

• Administers all Company policies, including the Attendance Control Policy (ACP), and collective bargaining agreements for represented employees, providing coaching and counseling regarding lost time irregularities, including Injury-on-Duty (ID), Family Leave (FMLA), and all other lost time issues.
• Administers all Company, local, state, and federal time away from work laws.
• Provides guidance on time and attendance (Attendance and Performance System, WorkBrain, Employee Central) and payroll issues for respective employees, as well as processes and policies at the station and region level, ensuring consistency across the system for processes and procedures.
• Analyzes and reports on station/region lost time and Injury-on-Duty results to identify potential issues and develop action plans to mitigate upward trends.
• Establish a line of communication with the company’s leadership as needed, ensuring absolute transparency regarding attendance strategies and decisions, as well as keeping them advised of overall lost time statistics and trends.
• Engages in the "Working Together" concept to partner with station and union leadership, labor, legal, HR and others.
• When applicable, will be required to work rotating shifts, nights and weekends.
• Approximately 50% travel required.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field, or PHR Certification or equivalent experience.
• 2 years HR-related experience.

Preferred Qualifications- Education & Prior Job Experience

• 3 years of leadership experience.
• Experience working effectively under pressure, manage multiple priorities and shift priorities as required.

Skills, Licenses & Certifications

• Knowledge of AA policies, procedures, agreements, and functions.
• Knowledge of the applicable workforce collective bargaining agreements.
• Effective verbal and written communication skills, with ability to effectively interact with team members at all levels within the company.
• Self-motivated and sincere individuals who can see the importance and impact of their work on the organization’s performance and well-being at large and therefore understand and ensure proper compliance.
• Ability to manage, non-management and contract labor work groups.
• Advanced knowledge of Microsoft office to include Excel, Word, Outlook, etc.
• Must be able to pass FAA criminal background checks to qualify for unescorted access privileges.

What you'll get

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.