Business Support Manager, MacLean Medical Practice

MacLean Medical Practice; United States; Remote; USD 37,000 - 38,000; Part time

Benefits offered by this job

5 weeks annual leave

10 public holidays

NHS SPPA pension

Blue Light Card discounts

Cycle to Work scheme

Costco membership

Free flu vaccination

Job summary

Glasgow LMC Ltd. is seeking a Business Support Manager to lead two admin teams (11 staff) across two sites, reporting to the Business and Operations Manager. The role requires strong leadership, IT skills, and the ability to multi-task in a fast-paced environment.

The post is permanent and part-time (≈25 hours/week), with a starting hourly rate of £19.75 increasing to £20.52 after a 3-month probation. Salary pro rata ~£40k p/a.

Qualifications

• Significant experience in administration or operational support.
• Experience supervising or managing staff.
• Experience allocating and managing complex workloads.
• Strong leadership and communication skills.
• Ability to manage through Team Leaders rather than directly controlling all team activity.
• Strong organisational and problem-solving skills.
• Ability to manage sensitive and confidential information.
• Good IT and digital skills.

Responsibilities

• Leadership and management of admin team and team leaders
• Monitor performance and quality
• People management
• Training and development oversight
• Monitor practice systems are being used appropriately
• Monitor information governance and data quality in team
• Monitor, evaluate and implement service improvement in the admin team
• Assist team leaders with workload when required

Skills

Team Leadership

Staff Supervision

Training Oversight

Communication

IT Skills

Problem Solving

Organisational Skills

Data Governance

Process Improvement

Time Management

Tools

Vision

Docman

Microsoft Office

Job description

We are looking for an enthusiastic individual to join our friendly team. We require a Business Support Manager for our practice. This is an additional post and will compliment all the existing roles in the practice. You will work directly under the practice Business and Operations Manager, and you’ll work alongside our Workforce and Operations Coordinator. Our practice list has grown is size, as has our team and we feel this additional role will help us maintain our high standards and efficient working. We’re excited to be welcoming a new team member to our management team. We’ve recently reviewed our staff roles, this post has been created as a result of our review and modernisation of our practice.

This post is an additional post to complement our existing team and is permanent. You must be computer literate as all of our work involves using computers. You must be hard working and able to work in a fast paced environment with the ability to multi task. You will be responsible for 2 admin teams consisting of a total of 11 staff members and report directly to the Business and Operations Manager. The systems we use are Vision, Docman and Microsoft Office.

The role is part-time, around 25 hours per week. The practice is open Monday to Friday from 8.30am to 6.00pm and you will work within these times. The hourly rate is £19.75 and will increase to £20.52 (£40k p/a pro rata) after a 3 month probation period. You will receive 5 weeks annual leave plus 10 public holidays, we also offer extra days annual leave for long service, up to a maximum of 6 weeks annual leave.

We are located at Eastwood Health Centre in Clarkston G76 7HN, we also have a branch surgery at 30 Gilmour Street, Eaglesham G76 0AT, which you will work at on a rota basis. Both sites have free parking. A driving licence and car are essential to enable you to get to both sites.

Staff wellbeing is a priority in our workplace, and we operate a zero tolerance policy. We are a living wage employer. Our practice is well thought of by colleagues and patients. We have a high level of mutual respect with our patients, this facilitates a happy, friendly workplace. A recent practice survey scored us very high in patient satisfaction.

You will automatically be enrolled in the NHS SPPA pension scheme. Working in our practice, entitles you to apply for a Blue Light Card, this gives loads of discounts at a variety of shops and online stores. We offer the Cycle to Work scheme to all employees and we also have an annual leave buyback scheme if needed. You will also be eligible to apply for a Costco membership and you’ll be eligible for a free flu vaccination.

A brief description of duties are:

• Leadership and management of admin team and team leaders
• Monitor performance and quality
• People management
• Training and development oversight
• Monitor practice systems are being used appropriately
• Monitor information governance and data quality in team
• Monitor, evaluate and implement service improvement in the admin team
• Assist team leaders with workload when required

Person specification:

Essential:

• Significant experience in administration or operational support.
• Experience supervising or managing staff.
• Experience allocating and managing complex workloads.
• Strong leadership and communication skills.
• Ability to manage through Team Leaders rather than directly controlling all team activity.
• Strong organisational and problem-solving skills.
• Ability to manage sensitive and confidential information.
• Good IT and digital skills.
• Ability to identify performance issues and improve processes.
• Calm, fair, approachable and appropriately assertive management style.

Desirable:

• General practice or NHS primary-care experience.
• Experience managing supervisors or Team Leaders.
• Management/leadership qualification.
• Vision experience.
• Healthcare administration experience.
• Quality-improvement or project-management experience.

A full job description is available on request.