Administrative Technician I - HR Help Desk - Akron FirstEnergy Headquarters

FirstEnergy; Akron (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

FirstEnergy in Akron, OH is seeking an HR Help Desk Administrator to manage HRIS inquiries, track requests, and document cases from submission to resolution.

Ideal candidate will have 3+ years in administrative roles, strong MS Office skills, and familiarity with HR systems such as SAP, Oracle HCM, or Intelex. Flexibility to work overtime during outages is a plus.

Qualifications

• Three years of administrative work experience required; HR administrative experience preferred.
• Educational background as stated in Education section.
• Must pass EEI SASS test if required.
• Proficient with Microsoft Office (Outlook, Word, PowerPoint and Excel).
• Experience with HRIS systems such as SAP, Coupa, Oracle HCM, Intelex or FileNet.

Skills

Administrative knowledge

SASS test

MS Office Suite

Outlook

Word

PowerPoint

Excel

SAP

Coupa

Oracle HCM

Intelex

FileNet

Communication skills

Confidentiality

Attention to detail

Time management

Education

High school diploma or GED

Bachelor's degree in HR/Business

Tools

SAP

Coupa

Oracle HCM

Intelex

FileNet

Job description

Job Description

Human Resources Help Desk (HRHD) is a ticket management tool within Oracle HCM that allows employees, managers, and HR teams to submit, track, and resolve HR-related inquiries and requests. It streamlines communication, improves response times, and maintains documentation of HR cases from submission through resolution. Employees use HR Help Desk when they need assistance with an HR-related matter.

When To Use HR Help Desk

• Questions about benefits, payroll, timekeeping, or leave programs
• Employment verification or personnel record requests
• Updates to personal or employment information
• Employee relations concerns or workplace issues
• Requests requiring HR review, research, or follow-up
• Tracking the status of an existing HR inquiry

Qualifications

• Education:
  • High school diploma or GED required; bachelor’s degree in human resources, Business Administration, or a related field preferred.
• Experience:
  • Minimum of three years of administrative work experience required; HR administrative experience preferred.
• Skills:
  • Advanced knowledge of administrative practices, procedures, and office support functions.
  • Must pass the Company’s EEI Support and Administrative Selection System (SASS) test, if required.
  • Proficiency with Microsoft Suites including: Outlook, Word, PowerPoint, and Excel;
  • Experience with SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred.
  • Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
  • Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.
  • Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.