Administrative Tech Assistant - Family Child Care

Nurtury, Inc.; Boston (MA); On-site; USD 40,000 - 45,000; Full time

Job summary

Nurtury, Inc. is seeking an Administrative Tech Assistant for the Boston Family Child Care Program in Roxbury, MA to provide confidential administrative help related to technology, family and educator documentation, and billing.

Responsibilities include maintaining files, answering phones, managing parent fees, assisting with waitlists (Kinderwait), and supporting FCC educators with technical systems.

Qualifications

• Strong oral and written communication skills.
• Excellent organizational and multitasking abilities.
• Interpersonal and customer service skills.
• Proficiency in MS Office, internet and e-mail.
• Familiar with virtual meeting systems.
• Experience with state waitlist systems.
• Some college level education and/or 1–3 years of related experience, preferably in a non-profit setting.

Responsibilities

• Collect and maintain children’s files with all required up to date documentation.
• Collect and maintain Family Child Care Educator’s files with all required up to date documentation, to include assisting with FCC educator liability insurance renewals.
• Maintain FCC databases with accurate and up to date family and FCC Educator data.
• Perform all functions as they relate to parent fee collection and billing.
• Answer phones, respond to inquiries, take messages, and relay information as needed.
• Assist families with being added to the state’s waitlist system for future child care enrollment (Kinderwait).
• Actively monitor and pull families from the state waitlist when vacancies become available.
• Collect documentation necessary to process family’s initial enrollment authorizations as well as reauthorizations.
• Monitor and communicate office supplies inventory to Regional Director.
• Assist Family Childcare Educators with technical support around Nurtury and the state’s online computer system(s).
• Perform other related duties as assigned.

Skills

Communication

Organization

Interpersonal skills

MS Office

Internet & Email

Virtual meeting tools

State waitlist systems

Social media & web

Online systems

Education

Some college coursework

Tools

Online computer systems

Job description

Administrative Tech Assistant - Family Child Care

Boston Family Child Care Program, Roxbury, MA, US

3 days ago Requisition ID: 1450

Salary Range: $40,000.00 To $45,000.00 Annually

General Summary:

Reporting directly to the Regional Director-FCC the administrative tech assistant provides confidential administrative assistance relating to technology support, family documentation, and educator documentation. Answers phones, files, manages parent fees, responds to inquiries, refers to appropriate staff, takes messages, and relays information as needed; organize and maintain children and educator files, prepare and distribute related materials.

Essential Functions:

• Collect and maintain children’s files with all required up to date documentation.


• Collect and maintain Family Child Care Educator’s files with all required up to date documentation, to include assisting with FCC educator liability insurance renewals.


• Maintain FCC databases with accurate and up to date family and FCC Educator data.


• Perform all functions as they relate to parent fee collection and billing.


• Answer phones, respond to inquiries, take messages, and relay information as needed.


• Assist families with being added to the state’s waitlist system for future child care enrollment (Kinderwait).


• Actively monitor and pull families from the state waitlist when vacancies become available.


• Collect documentation necessary to process family’s initial enrollment authorizations as well as reauthorizations.


• Monitor and communicate office supplies inventory to Regional Director.


• Assist Family Childcare Educators with technical support around Nurtury and the state’s online computer system(s).


• Perform other related duties as assigned.

Knowledge, skills and abilities required to perform the essential functions:

• Strong oral and written communication skills


• Excellent organizational and multitasking skills


• Exceptional interpersonal and customer service skills


• MS Office, internet/e-mail


• virtual meeting systems


• State’s waitlist system(s)


• Familiar with, and knowledgeable in the use of social media and web-based platforms.


• Some college level education and/or 1 to 3 years of related experience, preferably in a non-profit setting